Store Manager

Five Below•South Euclid, OH

1d•$52,500 - $66,300•Onsite

About The Position

The Store Manager leads from the sales floor and is responsible for delivering a strong store experience through effective operations, team development, and customer service. The role leads and develops a high-performing team, maintains store execution, manages labor to business needs and budget, drives sales, fosters a positive and accountable culture, and adapts to changing priorities. The Store Manager works actively across the sales floor and stockroom, coaching associates in real time and planning through development check-ins, coaching conversations, labor and volume planning, and use of company resources and programs. Success is measured by sales and labor results, TruRating feedback and customer satisfaction, Store Scorecard performance, team development and retention, and operational execution and compliance.

Requirements

5–10+ years of leadership experience leading teams and delivering results.
Experience managing a store or large department; retail experience preferred but not required.
High school graduate or equivalent.
At least 18 years old and able to perform the essential job functions in compliance with applicable federal, state, and local laws.
Excellent verbal and written communication skills.
Ability to multitask.
Creative thinking.
Ability to maintain composure under pressure.
Ability to work a flexible schedule that includes days, evenings, weekends, and holidays.
Ability to lift, push, or pull up to 25 pounds and place or move merchandise to a height of 5–10 feet.
Ability to remain stationary and upright for 80% of the time.
Ability to identify and understand email and printed instructions concerning merchandise layouts, associate schedules, and standard operating procedures.
Ability to operate ladders, pallet jacks, and handheld devices.
Ability to frequently kneel, bend, twist, stoop, communicate, and move throughout the store.

Nice To Haves

Promotion from assistant or co-manager roles is a plus.
Minimum 3 years of management experience is preferred.

Responsibilities

Lead and set the pace for the store while maintaining a visible floor presence.
Develop the team through coaching, feedback, recognition, and celebration.
Oversee store operations, including freight flow, store zones, and clear priorities.
Manage labor by flexing staffing to meet business needs and remain within budget.
Drive sales by modeling selling behaviors, guiding the team, and supporting customer satisfaction.
Build a positive, fun, high-performing store culture.
Adapt quickly to changing business needs and priorities.
Act with integrity and take ownership of outcomes.
Conduct development check-ins and coaching conversations.
Plan labor and volume.
Use company resources and programs to support store success.
Meet performance expectations for sales and labor, customer feedback, Store Scorecard results, team development and retention, and operational execution and compliance.
Operate a computer and printer frequently, and a cash register occasionally.
Retrieve and put away stock, including by using ladders as needed.
Communicate with customers, managers, and coworkers in person and by telephone, and exchange accurate information.
Move across the sales floor and between the sales floor and stockroom to direct associates, assist customers, and handle merchandise.