Big O Tires Store Manager

Leeds West Groups•Urbandale, IA

11d•$75,000 - $90,000•Onsite

About The Position

The Store Manager leads daily operations at a Big O Tires automotive retail and repair location, using professional integrity, leadership, business acumen, and automotive service knowledge to drive sustainable business results. The manager exercises independent judgment on matters affecting store operations and collaborates with the Director of Operations and senior management on significant operational, business, and personnel matters. The Store Manager is the location’s highest on-site leader and directly supervises store employees. The role oversees customer service, service quality, staffing, workflow, safety, inventory, expenses, payroll, and store performance. It also involves developing employees, enforcing company standards and policies, supporting an inclusive workplace, and implementing business initiatives. This is a full-time, salaried exempt, on-site position requiring at least 50 hours per week. Operations generally run Monday through Saturday, with Sunday operations at some locations, and the role regularly involves long hours and frequent weekend work. Travel between local stores may be up to 25%; overnight travel is less than 5% except for specific assignments.

Requirements

At least 18 years of age.
Active, unrestricted driver’s license.
High school diploma or equivalent.
At least three years of related experience.
Legally authorized to work in the United States while employed by Leeds West Groups.
Satisfactory completion of any required job-related background screening, consistent with applicable law.
Satisfactory completion of a Motor Vehicle Record check and ability to maintain a driving record meeting company requirements.
Strong integrity and people-management skills; ability to build trust, lead with emotional intelligence, and balance empathy with accountability.
Strong analytical, decision-making, problem-solving, active-listening, communication, interpersonal, supervisory, diplomatic, and leadership skills.
Strong sales and customer-service skills.
Knowledge of automotive retail and service operations, business management, financial principles, procedures, and industry best practices.
Working knowledge of automotive systems, services, diagnostics, and repair processes sufficient to support customer service, workflow management, quality oversight, and safe operations.
Strong organizational, detail, and time-management skills.
Proficiency with technology and business software systems, including Digital Vehicle Inspections (DVI).
Proficiency in inventory and expense management.
Ability to thrive in a fast-paced sales environment, give and receive constructive feedback, manage priorities and multiple tasks, complete objectives with minimal supervision, and meet attendance expectations.
Ability to perform the essential functions of a supervisory and managerial role in an automotive retail and repair environment, with or without reasonable accommodation.
Ability to travel between local stores, up to 25%; overnight travel is less than 5% unless on a particular assignment.
Ability to work at least 50 hours per week, including long hours and frequent weekends.

Nice To Haves

Bachelor’s degree in business management or a related field.
Three years of leadership, supervisory, or management experience.

Responsibilities

Manage daily store operations, including staffing, scheduling, customer satisfaction, workflow, safety, operational execution, and performance goals.
Ensure services are completed efficiently, accurately, and in compliance with company, safety, and industry standards.
Monitor KPIs, financial results, staffing, customer experience, and operational performance; identify risks and opportunities and take action to improve results.
Develop and implement customer-retention and business-growth strategies to meet or exceed sales, profitability, and other business objectives.
Deliver and oversee customer service, including call conversion, correct use of promotions and discounts, financing options, repair quality, follow-ups, customer reviews, and prompt resolution of concerns and complaints.
Manage inventory and shrinkage, costs and expenses, P-Card use, payroll, and injury and damage claims in support of business objectives and budgets.
Serve as a facility key holder and complete opening and closing procedures, including nightly deposits and system close-out; respond to after-hours alarms and security concerns.
Reduce workplace safety risks, injuries, and damages through training, enforcement, and compliance with OSHA and company policies and industry practices.
Ensure test drives follow company procedures, safety practices, and traffic laws.
Maintain a clean, organized, and safe work environment in accordance with company policies and OSHA regulations.
Stay current on industry trends, technology, and regulatory changes affecting automotive repair and safety.
Communicate and collaborate with senior management about performance, staffing, personnel matters, operational challenges, and priorities; execute business plans, directives, initiatives, programs, and budgets.
Directly supervise store employees, including assigning work, training, coaching, developing, recognizing, evaluating, disciplining, and managing performance.
Make personnel decisions within assigned authority and collaborate with senior management and Human Resources on significant employment decisions in accordance with company policy and approval processes.
Foster an inclusive, respectful, and high-performing workplace culture; address concerns fairly and model professionalism, integrity, accountability, empathy, consistency, and composure.
Set expectations, provide feedback and recognition, identify skill and performance gaps, and support employee development through training, cross-training, stretch opportunities, and follow-up.
Develop internal talent and succession readiness, including the Assistant Store Manager, and maintain awareness of current and future staffing needs.
Implement and enforce company and leadership initiatives, policies, procedures, best practices, and programs through meetings, training, audits, and other leadership activities.
Manage workflow, work quality, staffing, and schedules to support safe and effective store operations.
Perform other duties as assigned.