Big O Tires Store Manager

Leeds West Group•Urbandale, IA

10d•Onsite

About The Position

The Store Manager leads daily operations at a Big O Tires location and drives sustainable business results. The role requires professional integrity, strong leadership, business acumen, and knowledge of automotive retail and service operations. The Store Manager exercises discretion and independent judgment on matters that significantly affect store and business operations and communicates with the Director of Operations and other senior leaders about significant operational, personnel, and business matters. As the location’s highest on-site leader, the Store Manager directly supervises store employees and is responsible for staffing, scheduling, workflow, customer satisfaction, safety, performance goals, and execution of company plans and standards. The position is full-time, salaried exempt, on-site, and requires at least 50 hours of work per week. Work hours and days vary based on location and business needs, with frequent weekend work. The role includes travel between local stores, generally up to 25%.

Requirements

At least 18 years of age.
Active, unrestricted driver’s license.
High school diploma or equivalent.
At least three years of related experience.
Legally authorized to work in the United States while employed by Leeds West Groups.
Satisfactory completion of job-related background screening and an MVR check; ability to maintain a driving record that meets company requirements.
Strong integrity, people-management, analytical, decision-making, problem-solving, listening, communication, interpersonal, supervisory, diplomatic, and leadership skills.
Ability to build trust, lead with emotional intelligence, and balance empathy with accountability.
Strong sales and customer-service skills and knowledge of automotive retail and service operations, business management, financial principles, procedures, and industry best practices.
Working knowledge of automotive systems, services, diagnostics, and repair processes sufficient to support customer service, workflow management, quality oversight, and safe operations.
Organizational skills, attention to detail, and time-management skills.
Proficiency with technology and business software systems, including Digital Vehicle Inspections (DVI), as well as inventory and expense management.
Ability to thrive in a fast-paced sales environment, give and receive constructive feedback, manage priorities, multitask, and complete objectives with minimal supervision.
Ability to meet consistent attendance expectations.
Ability to perform the role’s physical functions, including standing, walking, reaching, using hands for business equipment, and occasional driving, bending, stooping, kneeling, crouching, or lifting and carrying items up to 50 pounds.
Ability to visually inspect the work environment and communicate effectively with customers, employees, and others, with or without reasonable accommodation.
Compliance with company policies on drugs and alcohol, weapons, workplace violence, harassment, discrimination, safety, and professional conduct, and with applicable law.
Use of required PPE, compliance with uniform standards, and adherence to OSHA workplace-safety standards.

Nice To Haves

Bachelor’s degree in business management or a related field.
Three years of leadership, supervisory, or management experience.

Responsibilities

Manage daily store operations, including staffing, scheduling, customer satisfaction, workflow, safety, and achievement of performance goals.
Ensure services are completed efficiently, accurately, and in compliance with company, safety, and industry standards.
Monitor KPIs, financial results, staffing, customer experience, and operational performance; identify risks and opportunities and take action to improve results.
Develop and implement customer-retention and business-growth strategies to meet or exceed sales, profitability, and other business objectives.
Deliver strong customer service, oversee customer interactions and communications, promote financing options, apply promotions and discounts correctly, follow up after service, encourage positive reviews, and resolve customer concerns.
Manage inventory and shrinkage, costs and expenses, P-Card use, payroll, and injury and damage claims to support business objectives and budget targets.
Serve as a facility key holder and complete opening and closing procedures, including nightly deposits, system close-outs, and responses to after-hours alarms or security concerns.
Reduce workplace safety concerns, injuries, and damages through training, enforcement, and compliance with OSHA and company safety policies and industry practices.
Ensure test drives follow company procedures, safety practices, and traffic laws.
Maintain a clean, organized, and safe work environment in accordance with company policies and OSHA regulations.
Stay current on automotive industry trends, technology advancements, and regulatory changes affecting repair and safety.
Communicate with senior management regarding store performance, staffing, significant personnel matters, operational challenges, and business priorities; execute business plans, directives, initiatives, programs, and budgets.
Direct store employees; assign and manage work; train, coach, develop, recognize, evaluate, and discipline employees; manage performance and enforce company standards.
Make personnel decisions within assigned authority and consult senior management and Human Resources on significant employment decisions in accordance with company policy and approval processes.
Foster an inclusive, respectful, accountable, and high-performing workplace culture; address concerns promptly and fairly.
Set expectations, provide coaching and feedback, recognize employees, identify skill or performance gaps, and support development through training, cross-training, stretch opportunities, and follow-up.
Develop internal talent, including the Assistant Store Manager, and maintain visibility into current and future staffing needs.
Implement and enforce company initiatives, policies, procedures, best practices, and programs through meetings, training, audits, and other leadership activities.
Manage workflow, work quality, staffing, and schedules to support safe and effective store operations.
Perform other duties as assigned.