Big O Tires Automotive Technician

Leeds West Groups•Altoona, IA

11d•$20 - $25•Onsite

About The Position

An Automotive Technician performs repair work and maintenance for cars, trucks, and other motor vehicles. The role requires professional integrity, teamwork, extensive automotive knowledge, strong diagnostic and repair skills, and effective use of current technology, tools, and equipment. Technicians are expected to deliver quality work and exceptional customer service while supporting business operations and exercising discretion and independent judgment on matters that significantly affect operations. The position is based in a fast-paced automotive retail and repair environment. It is full-time, overtime-exempt, and onsite, with at least 32 hours per week. Hours and days may vary according to location and business needs; the role regularly requires long hours and frequent weekend work. The position requires up to 25% travel between local stores, with overnight travel under 5% unless assigned otherwise. Employees are expected to uphold a positive, respectful, ethical, professional, and safe workplace culture. The work environment includes exposure to indoor and outdoor conditions, changing temperatures, automotive tools, equipment, fluids, and chemicals. Proper use of personal protective equipment, adherence to uniform standards, and compliance with OSHA safety standards are required.

Requirements

At least 18 years of age.
Active, unrestricted driver's license.
High school diploma or equivalent.
Prior industry knowledge and/or experience is required.
Strong integrity and active-listening skills.
Strong verbal and written communication, interpersonal, diplomacy, and customer-service skills.
Extensive knowledge of the automotive industry and strong technical knowledge of automotive systems, diagnostics, and repair procedures.
Strong organizational skills and attention to detail.
Analytical, decision-making, and problem-solving skills.
Proficiency with computer and software systems.
Proficiency with diagnostic tools and equipment, including scan tools, multimeters, computerized diagnostic software, and Digital Vehicle Inspections (DVI).
Knowledge of proper use of shop equipment, tools, and fluids.
Ability to adapt to changing automotive technologies, methods, and best practices.
Proficiency in inventory and expense management.
Ability to thrive in a fast-paced sales environment.
Ability to give and receive constructive feedback.
Ability to manage priorities, multitask, and complete objectives with minimal supervision.
Ability to meet consistent attendance expectations.
Legal authorization to work in the United States while employed by Leeds West Groups.
Successful completion of a Motor Vehicle Records check and ability to maintain a clean driving record.
Ability to meet the physical demands of the position, including frequent standing, walking, bending, kneeling, stooping, crouching, crawling, reaching, driving, climbing, repetitive motions, lifting and carrying heavy parts and equipment weighing up to 50 pounds or more, and adequate vision, hearing, and speaking abilities.
Ability to work long hours in a fast-paced environment, often under tight deadlines.

Nice To Haves

Completion of an automotive technical training program.
At least one year of related experience.
ASE or other relevant certifications.

Responsibilities

Conduct comprehensive vehicle inspections to identify mechanical, electrical, maintenance, and safety concerns.
Complete repairs and maintenance, including engine, brake, suspension, and other mechanical services.
Use diagnostic equipment, technical manuals, and computerized systems to diagnose and troubleshoot automotive problems.
Perform routine maintenance services such as oil changes, tire rotations, fluid flushes, and filter replacements.
Ensure repair and maintenance work meets manufacturer specifications and industry quality and safety standards.
Perform quality-control checks and test-drive vehicles to verify repairs and identify remaining issues.
Immediately report accidents, additional service needs, and safety concerns to the Store Manager or Service Manager.
Conduct test drives in accordance with company policies, procedures, safety practices, and traffic laws.
Prepare and maintain accurate, thorough inspection records in accordance with company procedures and best practices.
Communicate professionally with customers about repair recommendations, estimates, questions, and concerns.
Provide prompt, accurate automotive services and maintain a professional, courteous demeanor to support customer satisfaction.
Coordinate workflow with management and team members to support efficient service delivery.
Assist and mentor junior technicians and apprentices as needed.
Promote and follow workplace safety practices, OSHA requirements, and company safety policies.
Maintain a clean, organized, and safe work environment.
Stay current on automotive industry trends, technology advancements, and regulatory changes affecting repair and safety.
Collaborate with the Store Manager and senior management on business plans, directives, initiatives, programs, and budgets.
Support the Store Manager in fostering an inclusive, cohesive team culture, developing employees, meeting business goals, and providing customer service.
Perform other duties as assigned.