Big O Tires General Service Technician
About The Position
The General Service Technician performs routine automotive maintenance and repair work while supporting daily business operations. The role involves conducting vehicle inspections, identifying maintenance and safety needs, completing repairs accurately, and using diagnostic equipment and computerized systems to troubleshoot automotive problems. Technicians follow manufacturer specifications, industry quality and safety standards, and company procedures, and perform quality checks and test drives to verify completed work. The technician maintains accurate inspection records, communicates service recommendations and estimates professionally to customers and coworkers, and delivers courteous, high-quality customer service. The role collaborates with technicians, managers, and other team members, promotes workplace safety, and keeps the work area clean and organized. It also requires staying current with automotive technology and industry changes and supporting an inclusive, effective team environment. This is a full-time, onsite position requiring at least 32 hours per week. Work schedules vary by location and business needs; the position regularly involves long hours and frequent weekend work. The role requires travel between local stores and work in a fast-paced automotive retail and repair environment, with exposure to changing indoor and outdoor temperatures, tools, equipment, fluids, and chemicals. Physical demands include frequent movement and repetitive motions, driving, and lifting or carrying heavy parts and equipment weighing up to 50 pounds or more.
Requirements
- Must be at least 18 years old.
- Must have an active, unrestricted driver's license.
- Must be legally authorized to work in the United States while employed by Leeds West Groups.
- Must successfully complete a Motor Vehicle Records check and be able to maintain a clean driving record.
- Strong integrity, active listening, verbal and written communication, interpersonal, diplomacy, and customer service skills.
- Knowledge of the automotive industry and strong technical knowledge of automotive systems, diagnostics, and repair procedures.
- Organizational skills and attention to detail, along with analytical, decision-making, and problem-solving abilities.
- Proficiency with computer and software systems, diagnostic tools and equipment, including scan tools, multimeters, computerized diagnostic software, and Digital Vehicle Inspections (DVI).
- Knowledge of the proper use of shop equipment, tools, and fluids.
- Ability to adapt to changing automotive technologies, methods, and best practices.
- Proficiency in inventory and expense management.
- Ability to work in a fast-paced sales environment, give and receive constructive feedback, manage priorities, multitask, and complete objectives with minimal supervision.
- Ability to meet consistent attendance expectations.
- Ability to meet the physical demands of the position, including frequent standing, walking, bending, kneeling, stooping, crouching, crawling, reaching, driving, climbing, repetitive motions, and lifting or carrying heavy parts and equipment weighing up to 50 pounds or more.
- Adequate vision, hearing, speaking ability, hand-eye coordination, manual dexterity, and physical endurance.
Nice To Haves
- High school diploma or equivalent.
- At least one year of related experience.
Responsibilities
- Perform routine vehicle maintenance, including oil changes, tire rotations, fluid flushes, and filter replacements.
- Assist with and conduct vehicle inspections to identify mechanical, electrical, maintenance, and safety needs.
- Complete automotive repairs and maintenance tasks efficiently and accurately.
- Use diagnostic equipment, technical manuals, and computerized systems to diagnose and troubleshoot automotive problems.
- Ensure repair and maintenance work meets manufacturer specifications and industry quality and safety standards.
- Perform quality control checks and test-drive vehicles to verify repairs and identify remaining issues.
- Immediately report accidents, service issues beyond the scheduled work, and safety concerns to the Store Manager or Service Manager.
- Conduct test drives in accordance with company policy, procedures, safety best practices, and traffic laws.
- Prepare and maintain accurate inspection records and communicate service recommendations and needs to sales and management staff.
- Explain repair recommendations to customers, provide estimates, and address their questions or concerns professionally.
- Deliver quality automotive services and maintain a professional, courteous demeanor to support customer satisfaction.
- Coordinate workflow with senior Automotive Technicians, management, and other team members.
- Promote and follow workplace safety practices, OSHA requirements, and company safety policies.
- Maintain a clean, organized, and safe work environment.
- Stay current on automotive industry trends, technology advancements, and regulatory changes.
- Support the Store Manager in fostering an inclusive, cohesive team and achieving business and customer-service goals.
- Perform other duties as assigned.
Benefits
- Health, dental, and vision insurance.
- Flexible spending and health savings account options.
- Retirement savings plan.
- Voluntary life and disability insurance plans.
- Paid time off and holidays.
- Pay incentive programs.
- Performance awards.
- Professional development opportunities and reimbursements.
- Employee discounts on automotive services and products.
- Paid uniforms.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
