Big O Tires General Service Technician

Leeds West Groups•Altoona, IA

12d•$17 - $18•Onsite

About The Position

A General Service Technician supports the daily operations of an automotive retail and repair business by performing routine maintenance, inspections, and repair work. The role requires professional integrity, teamwork, basic automotive industry knowledge, diagnostic and repair skills, willingness to learn in a fast-paced environment, and a commitment to quality work and exceptional customer service. The technician uses diagnostic tools and computerized systems, completes work to manufacturer specifications and industry safety standards, verifies repairs through quality checks and test drives, and maintains accurate inspection records. The role also involves communicating service recommendations and estimates to customers and coworkers, collaborating with technicians and management, following safety practices, and helping maintain a clean and organized workplace. This is a full-time, onsite position requiring at least 32 hours per week. Business operations run Monday through Saturday and Sunday at various locations; hours and days may vary by location, business needs, and schedule. The role regularly involves long hours and frequent weekend work, with up to 25% travel between local stores and less than 5% overnight travel unless assigned otherwise.

Requirements

Must be at least 18 years old.
An active and unrestricted driver's license is required.
Must be legally authorized to work in the United States while employed by Leeds West Groups.
Must successfully complete a Motor Vehicle Records check and be able to maintain a clean driving record.
Strong sense of integrity.
Excellent active listening, verbal and written communication, interpersonal, diplomacy, and customer service skills.
Knowledge of the automotive industry and strong technical knowledge of automotive systems, diagnostics, and repair procedures.
Strong organizational skills and attention to detail.
Analytical, decision-making, and problem-solving skills.
Proficiency with computers and software systems.
Proficiency with diagnostic tools and equipment, including scan tools, multimeters, computerized diagnostic software, and Digital Vehicle Inspections (DVI).
Knowledge of the proper use of shop equipment, tools, and fluids.
Ability to adapt to changing automotive technologies, methods, and best practices.
Proficiency in inventory and expense management.
Ability to work in a fast-paced sales environment, manage priorities, multitask, and complete objectives with minimal supervision.
Ability to give and receive constructive feedback.
Ability to meet consistent attendance expectations.
Ability to meet the physical demands of the role, including frequent movement, driving, climbing, repetitive motions, and lifting and carrying heavy parts and equipment weighing up to 50 pounds or more.
Adequate vision, hearing, speaking ability, hand-eye coordination, manual dexterity, and physical endurance.

Nice To Haves

A high school diploma or equivalent is preferred.
A minimum of one year of related experience is preferred.

Responsibilities

Perform routine maintenance services, including oil changes, tire rotations, fluid flushes, and filter replacements.
Assist with and conduct comprehensive vehicle inspections to identify mechanical, electrical, maintenance, and safety concerns.
Complete repairs and maintenance tasks efficiently and accurately.
Use diagnostic equipment, technical manuals, and computerized systems to diagnose and troubleshoot automotive problems.
Ensure repair and maintenance work meets manufacturer specifications and industry quality and safety standards.
Perform quality control checks and test-drive vehicles to verify repairs and identify remaining issues.
Immediately report accidents, additional service issues beyond the scheduled work, and safety concerns to the Store Manager or Service Manager.
Conduct test drives according to company policies, procedures, safety practices, and traffic laws.
Prepare accurate and thorough inspection records and communicate service recommendations and needs to sales and management staff.
Communicate professionally with customers about repair recommendations, estimates, questions, and concerns.
Provide courteous, timely, accurate automotive service and work to ensure customer satisfaction.
Collaborate with senior Automotive Technicians, management, and team members to coordinate workflow and service delivery.
Follow and promote workplace safety practices, OSHA requirements, and company safety policies.
Maintain a clean, organized, and safe work environment.
Stay current on automotive industry trends, technology, and regulatory changes affecting repair and safety.
Support the Store Manager in fostering an inclusive and cohesive team environment and in developing employees, meeting business goals, and providing customer service.
Perform other duties as assigned.