Big O Tires Automotive Technician

Leeds West Groups•Urbandale, IA

17h•$20 - $25•Onsite

About The Position

The Automotive Technician performs repair work and maintenance for cars, trucks, and other motor vehicles. The role includes inspecting vehicles, diagnosing automotive problems, completing repairs and routine maintenance, and verifying work to ensure it meets manufacturer specifications and industry quality and safety standards. Technicians use diagnostic equipment, technical manuals, computerized systems, shop tools, and current technology while maintaining accurate inspection records and following company procedures, traffic laws, and safety requirements. The technician communicates repair recommendations and estimates professionally to customers, provides quality customer service, and coordinates service delivery with management and other team members. The role may include mentoring junior technicians and apprentices, supporting business plans and initiatives, and helping foster an inclusive team environment. The position operates onsite in a fast-paced automotive retail and repair environment, requires at least 32 hours per week, regularly involves long hours and frequent weekend work, and may require travel between local stores.

Requirements

Must be at least 18 years old.
Must have an active, unrestricted driver's license.
Must have a high school diploma or equivalent.
Prior automotive industry knowledge and/or experience is required.
Must be legally authorized to work in the United States while employed by Leeds West Groups.
Must successfully complete an MVR check and be able to maintain a clean driving record.
Strong integrity, active listening, verbal and written communication, interpersonal, diplomacy, and customer service skills.
Extensive automotive industry knowledge and strong technical knowledge of automotive systems, diagnostics, and repair procedures.
Strong organizational skills and attention to detail, along with analytical, decision-making, and problem-solving skills.
Proficiency with computers and software, diagnostic tools and equipment, including scan tools, multimeters, computerized diagnostic software, and Digital Vehicle Inspections (DVI).
Knowledge of the proper use of shop equipment, tools, and fluids.
Ability to adapt to changing automotive technologies, methods, and best practices.
Proficiency in inventory and expense management.
Ability to thrive in a fast-paced sales environment, give and receive constructive feedback, manage priorities, multitask, and complete objectives with minimal supervision.
Ability to meet consistent attendance expectations.
Ability to meet the physical demands of the position, including frequent movement, driving, repetitive motions, and lifting and carrying heavy parts and equipment weighing up to 50 pounds or more.
Ability to work long hours in a fast-paced environment, often under tight deadlines.

Nice To Haves

Completion of an automotive technical training program.
At least one year of related experience.
ASE or other relevant certifications.

Responsibilities

Conduct comprehensive vehicle inspections to identify mechanical, electrical, maintenance, and safety concerns.
Complete repairs and maintenance efficiently and accurately, including engine, brake, suspension, and other mechanical services.
Use diagnostic equipment, technical manuals, and computerized systems to diagnose and troubleshoot automotive problems.
Perform routine maintenance such as oil changes, tire rotations, fluid flushes, and filter replacements.
Ensure repair and maintenance work meets manufacturer specifications and industry quality and safety standards.
Perform quality-control checks and test-drive vehicles to verify repairs and identify remaining issues.
Raise accidents, additional service issues, and safety concerns promptly to the Store Manager or Service Manager.
Conduct test drives in accordance with company policies, procedures, safety practices, and traffic laws.
Prepare and maintain thorough, consistent, and accurate inspection records.
Explain repair recommendations and estimates to customers and address their questions or concerns professionally.
Provide quality automotive service and maintain a professional, courteous demeanor to support customer satisfaction.
Coordinate workflow with management and team members to support efficient service delivery.
Assist and mentor junior technicians and apprentices as needed.
Follow and promote workplace safety practices, OSHA requirements, and company safety policies.
Maintain a clean, organized, and safe work environment.
Stay current on automotive industry trends, technology, and regulatory changes.
Collaborate with the Store Manager and senior management on business plans, directives, initiatives, programs, and budgets.
Support the Store Manager in fostering an inclusive team culture, developing employees, meeting business goals, and providing customer service.
Perform other duties as assigned.