Big O Tires Automotive Technician

Leeds West Group•Ankeny, IA

10d•Onsite

About The Position

An Automotive Technician performs repair work and maintenance for cars, trucks, and other motor vehicles. The role calls for professional integrity, teamwork, extensive automotive knowledge, strong diagnostic and repair skills, effective use of current technology and equipment, and a commitment to quality work and customer service. The technician exercises discretion and independent judgment on matters that significantly affect business operations. The position works onsite in a fast-paced automotive retail and repair environment. It is full-time, overtime-exempt, and requires at least 32 hours per week. Business operations run Monday through Saturday and Sunday at various locations; hours and days may vary by location and business needs. The role regularly requires long hours and frequent weekend work. Local-store travel may be up to 25%, with overnight travel under 5% unless a specific assignment requires more. Employees are expected to follow company and OSHA safety practices, use required personal protective equipment, comply with uniform standards, and conduct themselves professionally and respectfully. The role involves exposure to indoor and outdoor climates, changing temperatures, automotive tools and equipment, fluids, and chemicals. Physical demands include frequent standing, walking, bending, kneeling, stooping, crouching, crawling, reaching, driving, climbing, repetitive motions, and lifting or carrying heavy parts and equipment weighing up to 50 pounds or more.

Requirements

At least 18 years of age.
Active, unrestricted driver’s license.
High school diploma or equivalent.
Prior industry knowledge and/or experience.
At least one year of related experience is preferred.
Legally authorized to work in the United States while employed by Leeds West Groups.
Successful completion of a Motor Vehicle Records check and ability to maintain a clean driving record.
Strong integrity, active listening, verbal and written communication, interpersonal, diplomacy, and customer service skills.
Extensive knowledge of the automotive industry and strong technical knowledge of automotive systems, diagnostics, and repair procedures.
Organizational skills and attention to detail; analytical, decision-making, and problem-solving skills.
Proficiency with computers and software systems, diagnostic tools and equipment, including scan tools, multimeters, computerized diagnostic software, and Digital Vehicle Inspections (DVI).
Knowledge of the proper use of shop equipment, tools, and fluids.
Ability to adapt to changing automotive technologies, methods, and best practices.
Proficiency in inventory and expense management.
Ability to thrive in a fast-paced sales environment, give and receive constructive feedback, manage priorities, multitask, and complete objectives with minimal supervision.
Ability to meet consistent attendance expectations.
Ability to meet the physical demands of the position, including frequent movement, repetitive motions, and lifting or carrying heavy parts and equipment weighing up to 50 pounds or more.
Ability to comply with workplace safety, PPE, uniform, and OSHA requirements.

Nice To Haves

Completion of an automotive technical training program.
ASE or other relevant certifications.

Responsibilities

Conduct comprehensive vehicle inspections to identify mechanical, electrical, maintenance, and safety concerns.
Complete repairs and maintenance, including engine, brake, suspension, and other mechanical services.
Use diagnostic equipment, technical manuals, and computerized systems to diagnose and troubleshoot automotive problems.
Perform routine maintenance such as oil changes, tire rotations, fluid flushes, and filter replacements.
Ensure repair and maintenance work meets manufacturer specifications and industry quality and safety standards.
Perform quality-control checks and test-drive vehicles to verify repairs and identify unresolved issues.
Promptly raise accidents, service issues requiring work beyond the original schedule, and safety concerns to the Store Manager or Service Manager.
Complete test drives in accordance with company policies, procedures, safety practices, and traffic laws.
Prepare and maintain accurate, consistent inspection records in accordance with company procedures and best practices.
Communicate professionally with customers about repair recommendations, estimates, questions, and concerns.
Provide prompt, accurate automotive service and maintain a professional, courteous demeanor to support customer satisfaction.
Coordinate workflow with management and team members to support efficient service delivery.
Assist and mentor junior technicians and apprentices as needed.
Promote workplace safety and compliance with OSHA, company policies, procedures, and industry best practices.
Maintain a clean, organized, and safe work environment.
Stay current on automotive industry trends, technology, and regulatory changes affecting repair and safety.
Collaborate with the Store Manager and senior management on business plans, directives, initiatives, programs, and budgets.
Support the Store Manager in fostering an inclusive team environment, developing employees, achieving business goals, and providing customer service.
Perform other duties as assigned.