Big O Tires Automotive Technician

Leeds West Group•Altoona, IA

10d•Onsite

About The Position

An Automotive Technician performs repair work and maintenance for cars, trucks, and other motor vehicles. The role requires professional integrity, teamwork, extensive automotive knowledge, diagnostic and repair skills, effective use of current technology and equipment, and a commitment to quality work, customer service, and business goals. The technician exercises discretion and independent judgment on matters that significantly affect business operations. This position works onsite in a fast-paced automotive retail and repair environment and requires at least 32 hours per week. Work schedules and hours may vary with location and business needs. The role regularly involves long hours and frequent weekend work, with up to 25% travel between local stores. Overnight travel is less than 5% unless required for a particular assignment.

Requirements

At least 18 years of age.
Active, unrestricted driver’s license.
High school diploma or equivalent.
Prior industry knowledge and/or experience.
Legally authorized to work in the United States while employed by Leeds West Groups.
Successful completion of a Motor Vehicle Records check and ability to maintain a clean driving record.
Strong integrity, active listening, verbal and written communication, interpersonal, diplomacy, and customer-service skills.
Extensive knowledge of the automotive industry and strong technical knowledge of automotive systems, diagnostics, and repair procedures.
Strong organizational skills and attention to detail.
Analytical, decision-making, and problem-solving skills.
Proficiency with computers and software systems, diagnostic tools and equipment, including scan tools, multimeters, computerized diagnostic software, and Digital Vehicle Inspections (DVI).
Knowledge of the proper use of shop equipment, tools, and fluids.
Ability to adapt to changing automotive technologies, methods, and best practices.
Proficiency in inventory and expense management.
Ability to thrive in a fast-paced sales environment, manage priorities, multitask, and complete objectives with minimal supervision.
Ability to provide and receive constructive feedback.
Ability to meet consistent attendance expectations.
Ability to meet the role’s physical demands, including frequent movement and lifting or carrying heavy parts and equipment weighing up to 50 pounds or more.
Ability to work long hours and frequent weekends as required.
Ability to travel up to 25% between local stores; overnight travel is less than 5% unless required for a particular assignment.

Nice To Haves

Completion of an automotive technical training program.
At least one year of related experience.
ASE or other relevant certifications.

Responsibilities

Inspect vehicles comprehensively for mechanical, electrical, maintenance, and safety concerns.
Perform repairs and maintenance, including engine, brake, suspension, and other mechanical services.
Use diagnostic equipment, technical manuals, and computerized systems to diagnose and troubleshoot vehicle problems.
Perform routine maintenance, including oil changes, tire rotations, fluid flushes, and filter replacements.
Ensure work meets manufacturer specifications and industry quality and safety standards.
Perform quality-control checks and test-drive vehicles to verify repairs and identify remaining issues.
Promptly report accidents, additional service needs, and safety concerns to the Store Manager or Service Manager.
Conduct test drives in accordance with company policies, procedures, safety practices, and traffic laws.
Prepare and maintain accurate inspection records in accordance with company procedures and best practices.
Communicate repair recommendations and estimates to customers and address their questions and concerns.
Provide professional, courteous customer service and help ensure customer satisfaction.
Coordinate workflow with management and team members to support efficient service delivery.
Assist and mentor junior technicians and apprentices as needed.
Promote workplace safety and compliance with OSHA requirements, company policies, procedures, and industry best practices.
Maintain a clean, organized, and safe work area.
Stay current on automotive industry trends, technology, and regulatory changes affecting repair and safety.
Collaborate with the Store Manager and senior management on business plans, directives, initiatives, programs, and budgets.
Support the Store Manager in fostering an inclusive, cohesive team culture, developing employees, and achieving business goals.
Perform other duties as assigned.