Big O Tires Automotive Technician

Leeds West Groups•Ankeny, IA

11d•$20 - $25•Onsite

About The Position

An Automotive Technician performs repair work and maintenance on cars, trucks, and other motor vehicles. The role requires professional integrity, teamwork, extensive automotive knowledge, diagnostic and repair skills, use of current technology and equipment, and a commitment to quality work, customer service, and business goals. The technician exercises discretion and independent judgment on matters that significantly impact business operations. The position operates onsite in a fast-paced automotive retail and repair environment and requires at least 32 hours per week. Hours and workdays may vary with location and business needs. The role regularly involves long hours and frequent weekend work, with travel of up to 25% between local stores. Overnight travel is less than 5% unless required for a particular assignment. This is a full-time, overtime-exempt position.

Requirements

Must be at least 18 years old.
An active, unrestricted driver's license is required.
A high school diploma or equivalent is required.
Prior industry knowledge and/or experience is required.
Must be legally authorized to work in the United States while employed by Leeds West Groups.
Must successfully complete an MVR check and be able to maintain a clean driving record.
Strong integrity, active listening, verbal and written communication, interpersonal, diplomacy, and customer-service skills.
Extensive knowledge of the automotive industry and strong technical knowledge of automotive systems, diagnostics, and repair procedures.
Organizational skills and attention to detail; analytical, decision-making, and problem-solving skills.
Computer and software proficiency.
Proficiency with diagnostic tools and equipment, including scan tools, multimeters, computerized diagnostic software, and Digital Vehicle Inspections (DVI).
Knowledge of proper use of shop equipment, tools, and fluids.
Ability to adapt to changing automotive technologies, methods, and best practices.
Proficiency in inventory and expense management.
Ability to thrive in a fast-paced sales environment, give and receive constructive feedback, manage priorities, multitask, and complete objectives with minimal supervision.
Ability to meet consistent attendance expectations.
Ability to perform frequent standing, walking, bending, kneeling, stooping, crouching, crawling, reaching, driving, climbing, and repetitive motions; frequently lift and carry heavy parts and equipment weighing up to 50 pounds or more; and meet the role's endurance, coordination, vision, hearing, and speaking demands.

Nice To Haves

Completion of an automotive technical training program.
A minimum of one year of related experience.
ASE or other relevant certifications.

Responsibilities

Inspect vehicles to identify mechanical, electrical, maintenance, and safety needs.
Complete repairs and maintenance, including engine, brake, suspension, and other mechanical services.
Use diagnostic equipment, technical manuals, and computerized systems to diagnose and troubleshoot vehicle problems.
Perform routine services such as oil changes, tire rotations, fluid flushes, and filter replacements.
Ensure repair and maintenance work meets manufacturer specifications and applicable quality and safety standards.
Perform quality-control checks and test-drive vehicles to verify repairs and identify remaining issues.
Immediately report accidents, additional service needs, and safety concerns to the Store Manager or Service Manager.
Conduct test drives in accordance with company policy, procedures, safety practices, and traffic laws.
Prepare and maintain accurate, thorough inspection records in accordance with company procedures and best practices.
Communicate professionally with customers about repair recommendations, estimates, questions, and concerns.
Provide prompt, accurate automotive service and maintain a professional, courteous demeanor to support customer satisfaction.
Coordinate workflow with management and team members to support efficient service delivery.
Assist and mentor junior technicians and apprentices as needed.
Follow and promote workplace safety practices, OSHA requirements, and company safety policies.
Maintain a clean, organized, and safe work environment.
Stay current on automotive industry trends, technology, and regulatory changes affecting repair and safety.
Collaborate with the Store Manager and senior management on business plans, initiatives, programs, and budgets.
Support the Store Manager in fostering an inclusive, cohesive team culture and developing employees.
Perform other duties as assigned.