Big O Tires General Service Technician

Leeds West Group•Urbandale, IA

10d•Onsite

About The Position

The General Service Technician performs routine automotive maintenance and repair services while supporting daily business operations. The role requires professional integrity, teamwork, foundational automotive diagnostic and repair skills, use of current technology and equipment, a willingness to learn in a fast-paced environment, and a commitment to quality work and exceptional customer service. The technician inspects vehicles, completes maintenance and repairs, communicates recommendations, and works with customers and colleagues to support safe, efficient service delivery. This is a full-time, onsite position requiring at least 32 hours per week. Hours and days may vary by location and business needs, with regular long hours and frequent weekend work. The role may require up to 25% travel between local stores.

Requirements

Must be at least 18 years old.
Active and unrestricted driver's license.
Must be legally authorized to work in the United States while employed by Leeds West Groups.
Must successfully complete an MVR check and be able to maintain a clean driving record.
Strong integrity and active listening skills.
Excellent verbal and written communication, interpersonal, diplomacy, and customer service skills.
Knowledge of the automotive industry and strong technical knowledge of automotive systems, diagnostics, and repair procedures.
Strong organizational, attention-to-detail, analytical, decision-making, and problem-solving skills.
Proficiency with computer and software systems and diagnostic tools, including scan tools, multimeters, computerized diagnostic software, and Digital Vehicle Inspections (DVI).
Knowledge of the proper use of shop equipment, tools, and fluids.
Ability to adapt to changing automotive technologies, methods, and best practices.
Proficiency in inventory and expense management.
Ability to work in a fast-paced sales environment, manage priorities, multitask, complete objectives with minimal supervision, and give and receive constructive feedback.
Ability to meet consistent attendance expectations.
Ability to perform frequent standing, walking, bending, kneeling, stooping, crouching, crawling, reaching, driving, climbing, and repetitive motions; lift and carry heavy parts and equipment weighing up to 50 pounds or more; work long hours under deadlines; and demonstrate manual dexterity and adequate vision, hearing, and speaking abilities.

Nice To Haves

High school diploma or equivalent.
At least one year of related experience.

Responsibilities

Perform routine maintenance, including oil changes, tire rotations, fluid flushes, and filter replacements.
Assist with and conduct vehicle inspections to identify mechanical, electrical, maintenance, and safety concerns.
Complete repair and maintenance tasks efficiently and accurately, meeting manufacturer specifications and industry quality and safety standards.
Use diagnostic equipment, technical manuals, and computerized systems to diagnose and troubleshoot automotive problems.
Perform quality control checks and test-drive vehicles to verify repairs and identify any remaining issues.
Promptly report accidents, additional service issues, or safety concerns to the Store Manager or Service Manager.
Conduct test drives in accordance with company policy, safety practices, and traffic laws.
Maintain thorough, consistent, and accurate inspection records and communicate service recommendations to sales and management staff.
Communicate professionally with customers about repair recommendations, estimates, and questions or concerns.
Provide prompt, accurate automotive services and maintain a professional, courteous demeanor to support customer satisfaction.
Collaborate with senior Automotive Technicians, management, and other team members to coordinate workflow.
Follow and promote workplace safety practices, OSHA requirements, and company safety policies.
Maintain a clean, organized, and safe work environment.
Stay current on automotive industry trends, technology advancements, and regulatory changes.
Support the Store Manager in fostering an inclusive, cohesive team culture, developing employees, and meeting business goals.
Perform other duties as assigned.