Big O Tires General Service Technician

Leeds West Groups•Urbandale, IA

11d•$17 - $18•Onsite

About The Position

A General Service Technician provides routine vehicle maintenance and repair services while supporting daily automotive retail and repair operations. The role requires professional integrity, teamwork, basic automotive knowledge, diagnostic and repair skills, and a willingness to learn in a fast-paced environment. The technician uses current technology, tools, and equipment to deliver quality work, exceptional customer service, and support business goals. This is a full-time, onsite role requiring at least 32 hours per week. Business operations run Monday through Saturday and Sunday at various locations; hours and days may vary by location, business needs, and schedules. The position regularly requires long hours and frequent weekend work. Travel between local stores may be up to 25%, with overnight travel under 5% unless assigned. Travel and mileage reimbursement may apply under company policy. The position operates in a fast-paced automotive retail and repair environment, with regular exposure to indoor and outdoor climates, changing temperatures, automotive tools, equipment, fluids, and chemicals. Proper PPE, uniform standards, and OSHA safe-work standards are required. The role has substantial physical demands, including frequent movement and repetitive motions, lifting and carrying heavy parts and equipment weighing up to 50 pounds or more, and working long hours under tight deadlines. Employees are expected to maintain a positive, respectful, ethical, and professional workplace. The company enforces a zero-tolerance policy for drugs, alcohol, weapons, violence, harassment, and discrimination. Leeds West Groups provides equal employment opportunities and reasonable accommodations for individuals with disabilities.

Requirements

Must be at least 18 years old.
An active, unrestricted driver's license is required.
Must be legally authorized to work in the United States while employed by Leeds West Groups.
Must successfully complete an MVR check and be able to maintain a clean driving record.
Strong integrity and active listening skills.
Strong verbal and written communication, interpersonal, diplomacy, and customer service skills.
Knowledge of the automotive industry and strong technical knowledge of automotive systems, diagnostics, and repair procedures.
Strong organizational skills and attention to detail.
Analytical, decision-making, and problem-solving skills.
Proficiency with computers and software systems.
Proficiency with scan tools, multimeters, computerized diagnostic software, and Digital Vehicle Inspections (DVI).
Knowledge of the proper use of shop equipment, tools, and fluids.
Ability to adapt to changing automotive technologies, methods, and best practices.
Proficiency in inventory and expense management.
Ability to thrive in a high-paced sales environment, provide and receive constructive feedback, manage priorities, multitask, and complete objectives with minimal supervision.
Ability to meet consistent attendance expectations.

Nice To Haves

A high school diploma or equivalent is preferred.
A minimum of one year of related experience is preferred.

Responsibilities

Perform routine maintenance services, including oil changes, tire rotations, fluid flushes, and filter replacements.
Assist with and conduct vehicle inspections to identify mechanical, electrical, maintenance, and safety needs.
Complete repair and maintenance tasks efficiently and accurately.
Use diagnostic equipment, technical manuals, and computerized systems to diagnose and troubleshoot automotive problems.
Ensure repair and maintenance work meets manufacturer specifications and industry quality and safety standards.
Perform quality control checks and test-drive vehicles to verify repairs and identify remaining issues.
Immediately report accidents, service issues requiring work beyond what was scheduled, and safety concerns to the Store Manager or Service Manager.
Conduct test drives in accordance with company policy, procedures, safety practices, and traffic laws.
Maintain thorough, consistent, and accurate inspection records and clearly communicate service recommendations and needs to sales and management staff.
Communicate professionally with customers about repair recommendations, estimates, questions, and concerns.
Provide courteous, timely, accurate automotive service and support customer satisfaction.
Collaborate with senior Automotive Technicians, management, and other team members to coordinate workflow and service delivery.
Follow and promote workplace safety practices, OSHA requirements, and company safety policies.
Maintain a clean, organized, and safe work environment.
Stay current on automotive industry trends, technology advancements, and regulatory changes affecting repair and safety.
Support the Store Manager in fostering an inclusive, cohesive team culture, developing employees, meeting business goals, and providing customer service.
Perform other duties as assigned.