Big O Tires General Service Technician

Leeds West Groups•Ankeny, IA

11d•$17 - $18•Onsite

About The Position

A General Service Technician performs routine vehicle maintenance, assists with inspections, completes repairs, and uses diagnostic tools and computerized systems to identify and resolve automotive issues. The role requires quality and safety-focused work that meets manufacturer specifications and industry standards, along with accurate records, quality checks, and test drives. The technician communicates professionally with customers about service recommendations and estimates, collaborates with technicians and management to coordinate work, and supports daily business operations and a positive team environment. The position is full-time and onsite, requires at least 32 hours per week, and includes regular long hours and frequent weekend work. Work takes place in a fast-paced automotive retail and repair environment, with exposure to varying indoor and outdoor temperatures, tools, equipment, fluids, and chemicals. Local travel between stores may be required.

Requirements

At least 18 years of age.
Active, unrestricted driver's license.
Legally authorized to work in the United States while employed by Leeds West Groups.
Successful completion of a Motor Vehicle Records check and ability to maintain a clean driving record.
Strong integrity, active listening, verbal and written communication, interpersonal, diplomacy, and customer-service skills.
Knowledge of the automotive industry and technical knowledge of automotive systems, diagnostics, and repair procedures.
Organizational skills and attention to detail, as well as analytical, decision-making, and problem-solving skills.
Proficiency with computers and software systems, diagnostic tools and equipment (including scan tools, multimeters, and computerized diagnostic software), and Digital Vehicle Inspections (DVI).
Knowledge of proper use of shop equipment, tools, and fluids.
Ability to adapt to changing automotive technologies, methods, and best practices.
Proficiency in inventory and expense management.
Ability to thrive in a fast-paced sales environment, give and receive constructive feedback, manage priorities, multitask, and complete objectives with minimal supervision.
Ability to meet consistent attendance expectations.
Ability to meet the physical demands of the role, including frequent movement and repetitive motions, lifting and carrying heavy parts and equipment weighing up to 50 pounds or more, and adequate vision, hearing, and speaking abilities.
Ability to travel up to 25% between local stores; overnight travel is less than 5% unless required for a particular assignment.
Compliance with personal protective equipment, uniform, and OSHA workplace safety standards.

Nice To Haves

High school diploma or equivalent.
At least one year of related experience.

Responsibilities

Perform routine vehicle maintenance, including oil changes, tire rotations, fluid flushes, and filter replacements.
Assist with and conduct vehicle inspections to identify mechanical, electrical, maintenance, and safety concerns.
Complete repair and maintenance tasks efficiently and accurately.
Use diagnostic equipment, technical manuals, and computerized systems to diagnose and troubleshoot automotive problems.
Ensure work meets manufacturer specifications and industry quality and safety standards.
Perform quality-control checks and test-drive vehicles to verify repairs and identify remaining issues.
Promptly raise accidents, safety concerns, and service issues beyond scheduled work to the Store Manager or Service Manager.
Conduct test drives in accordance with company policies, safety practices, procedures, and traffic laws.
Maintain accurate inspection records and communicate service recommendations and needs to sales and management staff.
Explain repair recommendations, provide estimates, and respond to customer questions or concerns professionally.
Deliver quality automotive services and courteous customer service to support customer satisfaction.
Collaborate with senior Automotive Technicians, management, and team members to coordinate workflow and service delivery.
Follow and promote workplace safety practices, OSHA requirements, and company safety policies.
Maintain a clean, organized, and safe work environment.
Stay current on automotive industry trends, technology, and regulatory changes.
Support the Store Manager in fostering an inclusive, cohesive team and in achieving business and customer-service goals.
Perform other duties as assigned.