Big O Tires Sales Associate

Leeds West Group•Altoona, IA

10d•Onsite

About The Position

The Sales Associate exemplifies professional integrity, teamwork, automotive industry knowledge, and a passion for sales and customer service. The role supports the Store Manager with daily business operations, customer satisfaction, workflow optimization, and business goals, exercising discretion and independent judgment on matters that significantly impact operations. This is a full-time, overtime-exempt, onsite position requiring at least 32 hours per week. Schedules vary by location and business needs; the position regularly requires long hours and frequent weekend work. Travel between local stores may be up to 50%, with overnight travel less than 5% unless required for a particular assignment.

Requirements

At least 18 years of age.
Active, unrestricted driver's license.
High school diploma or equivalent.
Prior automotive industry knowledge and/or experience.
Strong integrity, active listening, communication, interpersonal, diplomacy, customer service, and sales skills.
Extensive knowledge of the automotive industry, automotive repair, business acumen, finance principles, procedures, and best practices.
Strong technical knowledge of automotive systems, diagnostics, and repair procedures.
Strong organization, attention to detail, analytical, decision-making, problem-solving, and time-management skills.
Proficiency with technology, computers, and software systems, including Digital Vehicle Inspections (DVI).
Proficiency in inventory and expense management.
Ability to thrive in a fast-paced sales environment, give and receive constructive feedback, manage priorities, multitask, and complete objectives with minimal supervision.
Ability to meet consistent attendance expectations.
Legal authorization to work in the United States while employed by Leeds West Groups.
Successful background check and Motor Vehicle Records check; ability to maintain a clean driving record.
Ability to work at least 32 hours per week, with long hours and frequent weekend work as required.
Ability to travel between local stores up to 50%; overnight travel is less than 5% unless required for a particular assignment.
Ability to perform the physical demands of the role, including frequent movement, driving, lifting and carrying heavy parts and equipment weighing up to 50 pounds or more, and working long hours in a fast-paced environment.

Nice To Haves

Bachelor's degree in business management or a related field.
At least one year of related experience.

Responsibilities

Support the Store Manager in overseeing daily operations, including scheduling, staffing, customer satisfaction, and workflow optimization.
Provide professional customer service, support customer satisfaction, apply promotions and discounts correctly, promote financing, conduct follow-ups, seek positive reviews, and resolve customer concerns promptly.
Listen to customer needs and provide knowledgeable automotive repair recommendations.
Explain automotive repair and maintenance services, benefits, and pricing; identify upsell opportunities and recommend products or services that meet customer needs.
Use promotional materials, offers, incentives, and standard procedures to encourage appointments and repeat business.
Coordinate with technicians and staff to ensure appointments are completed accurately and efficiently.
Schedule and confirm service appointments, send reminders, and address scheduling changes or conflicts.
Maintain customer records, service histories, and appointment schedules in company systems.
Process service orders, invoices, and payments accurately.
Ensure services comply with company, safety, and industry standards.
Assist in monitoring key performance indicators and identifying opportunities to improve shop performance.
Assist with inventory, shrinkage, costs, expenses, P-Card use, payroll management, and injury and damage claims.
Serve as a facility key holder and complete opening and closing duties, including deposits, system close-outs, and responding to after-hours alarms and security concerns.
Help reduce workplace safety concerns, injuries, and damages through training, enforcement, and compliance with OSHA and company safety policies and industry practices.
Ensure test drives comply with company policies, safety practices, procedures, and traffic laws.
Maintain a clean, organized, and safe work environment in accordance with company policies and OSHA regulations.
Stay current on automotive industry trends, technology, and regulatory changes.
Collaborate with the Store Manager and senior management on business plans, directives, initiatives, programs, and budgets.
Support an inclusive, cohesive team culture that develops employees and supports customer service and business goals.
Perform other duties as assigned.