Store Manager

Starbucks•Miami, FL

3d•$55,000 - $60,000

About The Position

The Store Manager contributes to Starbucks’ success by leading a team of store partners to create and maintain the Starbucks Experience for customers and partners. The role regularly exercises discretion in managing the overall operation of the store. A majority of the time is spent supervising and directing the workforce, making staffing decisions—including hiring, training, evaluating, disciplining, discharging, staffing, and scheduling—ensuring customer satisfaction and product quality, managing financial performance, and overseeing store safety and security. The Store Manager models and acts in accordance with Starbucks guiding principles. The role sets goals and develops the capabilities of the store team, leads the implementation of company programs, plans and delegates responsibilities, monitors staffing, and communicates information to support effective operations. It also ensures compliance with wage and hour laws and other legal and operational requirements, gathers customer and community feedback, uses operational and management information tools, and analyzes financial reports to address performance trends. The Store Manager coaches and develops partners, provides performance feedback, sets goals, builds positive relationships, recognizes accomplishments, and creates a successful team environment where partners are valued and respected. The position requires effective leadership, customer service, operations management, planning, communication, problem-solving, and team-building skills.

Requirements

Progressively responsible retail experience; 3 years stated.
Supervision experience; 2 years stated.
Customer service experience in a retail or restaurant environment.
Experience analyzing financial reports.
Demonstrated experience building community relationships.
Ability to communicate clearly and concisely, orally and in writing.
Ability to manage store operations independently and effectively in a fast-paced environment.
Ability to manage multiple situations simultaneously and manage resources to achieve established service levels.
Interpersonal skills and knowledge of customer service techniques.
Knowledge of supervisory practices and procedures.
Organization and planning skills, including the ability to plan and prioritize workload.
Strong operational skills in a customer-service environment.
Strong problem-solving, team-building, and leadership skills, including the ability to coach and mentor others.
Ability to handle confidential and sensitive information.

Nice To Haves

3 years of management experience preferred.

Responsibilities

Lead the store team in creating and maintaining the Starbucks Experience for customers and partners.
Supervise and direct the workforce, including hiring, training, evaluating, disciplining, discharging, staffing, and scheduling.
Ensure customer satisfaction, product quality, and store safety and security.
Set workgroup goals, develop organizational capability, and model effective teamwork.
Remain calm during high-volume periods or unusual events and manage smooth transitions to maintain store standards.
Train and hold partners accountable for delivering customer service.
Develop action plans and motivate and instruct the store team to implement company programs and meet operational objectives.
Plan, identify, communicate, and delegate responsibilities and practices to support smooth store operations.
Coach and direct the store team, review the store environment and business indicators, and address problems and opportunities for improvement.
Monitor and manage staffing levels to support partner development, talent acquisition, and store operational requirements.
Filter and prioritize communications and communicate clearly and accurately to support store operations.
Ensure adherence to wage and hour laws for nonexempt partners and minors, as well as other legal and operational requirements.
Solicit customer feedback to understand customer and local community needs.
Use operational tools to plan for and achieve store operational excellence.
Analyze financial reports and management information to identify and address store performance trends and issues.
Conduct performance assessments, provide feedback, set challenging goals, and manage partner performance using performance management tools.
Build positive relationships with district partners by understanding and addressing their motivations, needs, and concerns.
Recognize individual and team accomplishments using organizational tools and other effective recognition methods.
Apply effective management practices to create and maintain a successful, respectful store team.