Store Manager

CNG Holdings • Mobile, AL

3d

About The Position

The Store Manager is responsible for the daily operations and profitability of one or more retail locations operated by Check ‘N Go, Allied Cash, or Cash Store, brands within CNG Holdings, Inc. The position is accountable for site operations, sales, customer service, and store-level leadership. Store Managers serve and educate customers on financial products and services, oversee accurate transaction processing and cash handling, and ensure compliance with federal and state regulations and company policies. They coordinate store operations, staff development, and training to help the location meet performance targets. The role may serve as the on-site lead for one or more Assistant Store Managers and includes travel to stores within the assigned district.

Requirements

• High school diploma, GED, or equivalent experience.
• At least 2 years of experience in sales, customer service, and cash handling.
• Exceptional customer service, active listening, and verbal and written communication skills.
• Proficiency in Microsoft Office programs.
• Ability to multitask, prioritize, work autonomously, and provide store-level leadership.
• Personal, reliable transportation that complies with company policy; public transportation and transportation from family or friends do not qualify.
• Maintain a valid driver's license and valid automobile insurance while employed.
• Ability and willingness to consistently embrace the company’s core values of accountable, inclusive, transparent, and focused.
• Ability to work assigned shifts as scheduled.
• Ability to lift up to 50 pounds, with or without reasonable accommodations.

Nice To Haves

• At least 1 year of supervisory experience.

Responsibilities

• Present product and service options to customers and help them identify offerings that meet their needs.
• Listen actively to customers, clarify information, address complaints, and escalate unresolved issues to the District Director of Operations or Corporate Office.
• Respond professionally and accurately to customer questions, applications, requests, sales, and courtesy and collection calls in accordance with regulations, procedures, and volume expectations.
• Handle and count currency, cash, and coins; manage cash drawers and deposits; move cash from the secure safe to the cash drawer; and perform other cash-handling duties.
• Make bank deposits or bank pickups when required.
• Balance batch receipts against store sales reports at the end of the day and help resolve over/short discrepancies.
• Verify customer information and process transactions accurately and in accordance with company policy, including loans, check cashing, and Net Spend.
• Comply with federal and state regulations and company policies and procedures, and complete compliance training and quarterly I Agree requirements on time.
• Coordinate store operations, development, and training to help the store achieve metric targets.
• Maintain the store staff schedule and assist with coverage at other stores in the district.
• Support store staff in delivering excellent customer service and embodying the sales culture.
• Assist the District Director of Operations with recruiting, selecting, and onboarding Assistant Store Managers in the district.
• Travel to stores within the assigned district and, as requested, neighboring districts; overnight travel may be required.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED