Automotive Store Service Manager

Precision Tune Auto Care - 2532 Tune Inc•Lafayette, LA

14d•Onsite

About The Position

At Precision Tune Auto Care, a locally owned and operated business since 1979, we are dedicated to providing reliable automotive services with a strong emphasis on exceptional customer care. We believe our customers deserve expert work delivered in a welcoming, trustworthy, and professional environment. We are seeking a Store Manager with strong hospitality and customer service skills to lead our team. The ideal candidate will excel at creating positive customer experiences, both in person and over the phone, while also overseeing the daily operations of the store. This role requires a balance of operational efficiency, hands-on leadership, and direct customer engagement.

Requirements

Proven ability to deliver excellent service both face-to-face and over the phone.
Strong leadership and team management abilities.
Excellent communication and problem-solving skills.
Ability to multitask in a fast-paced environment.
Basic computer skills and comfort with point-of-sale systems.
Valid driver’s license required.

Nice To Haves

Previous experience in retail, hospitality, or customer service leadership preferred.

Responsibilities

Lead and manage day-to-day store operations, ensuring smooth workflow and outstanding service.
Provide exceptional hospitality by greeting customers, listening to their needs, and ensuring clear communication about services.
Manage phone inquiries with professionalism, accuracy, and a customer-first mindset.
Build, train, and motivate a high-performing team of employees.
Drive sales and profitability by meeting performance goals and promoting services.
Maintain a clean, organized, and welcoming shop environment.
Resolve customer concerns quickly and effectively to build loyalty and trust.
Uphold Precision Tune Auto Care’s standards of honesty, quality, and reliability.