Store Manager

Barnes & Noble•West Des Moines, IA

13d

About The Position

A Barnes & Noble Store Manager is responsible for the smooth running of the bookstore by leading, developing, and working through the store team and Cluster to deliver expected results. The role requires maintaining bookstore presentation, operational standards, stock levels, merchandising, café standards, customer service, sales objectives, health and safety, loss prevention, and effective staffing aligned with budget. The Store Manager’s effectiveness is reflected in the team’s ability to meet consistent standards and deliver strong performance. The Store Manager assesses team members’ capabilities, conducts timely reviews, supports individual development, and holds the team accountable fairly and promptly. The role involves leading with kindness, fairness, and respect; communicating company messages and feedback; demonstrating integrity and resilience; and remaining open to learning and improving. The manager also contributes to Cluster partnerships and may support other stores when needed and able. The position involves physical activity, including prolonged standing, repetitive bending, lifting, and extensive walking. The Store Manager must comply with company policies and procedures.

Requirements

Ability to lead, develop, and motivate a bookstore team to meet performance and operational standards.
Ability to assess employee capabilities, conduct reviews, support development, and hold team members accountable fairly.
Ability to communicate company messages and feedback clearly and consistently.
Demonstrated integrity, personal credibility, resilience, fairness, and respect in leading others.
Openness to feedback, learning, and continual professional development.
Ability to perform prolonged standing, repetitive bending, lifting, and extensive walking.

Responsibilities

Lead, develop, and motivate the store team and Cluster to ensure the store runs smoothly and delivers expected results.
Maintain Bookstore Basics and store presentation standards.
Maintain an organized stockroom and backstock, and ensure deliveries are received and shelved promptly.
Provide commercial direction and execute Front of Store and table displays highlighting key titles and promotions.
Maintain section detail and appropriate stock levels in partnership with Inventory Cluster Support.
Ensure the Children’s Department is well presented, appropriately stocked, commercially effective, and welcoming.
Execute specialty visual merchandising, replenishment, and presentation standards for gifts, Front of Store, toys and games, and other non-book sections.
Support café standards and a positive partnership with the café team, and promote Membership and book picks.
Ensure the Front of Store is adequately covered and provide natural, unintrusive customer greetings and assistance.
Deliver friendly, knowledgeable, and professional register service while promoting Membership, Our Monthly Picks, and other store services and achieving sales objectives.
Evaluate and reinforce effective, natural bookseller behaviors in selling Our Monthly Picks.
Prioritize health, safety, and loss prevention, including de-escalation, active-threat response, Code Adam, and emergency procedures.
Execute a roster aligned with budget and collaborate with Rota Cluster Support and, when needed, Recruiter Cluster Support.
Assess team capabilities and potential fairly and conduct reviews consistently and promptly.
Prioritize individual bookseller development in line with store needs and work with People Cluster Support.
Hold the team accountable to role-appropriate standards and address opportunities promptly and fairly.
Create a positive working environment and lead with kindness, fairness, and respect.
Communicate company messages clearly and consistently and share relevant feedback and questions with Cluster, Area, or Home Office resources.
Demonstrate integrity, personal credibility, resilience, and determination while pursuing goals and objectives.
Accept feedback, pursue continual learning, and work to improve personal skills and career development.
Contribute strengths and support at the Cluster level, including supporting other stores when needed and able.
Comply with company policies and procedures.