Store Manager

WhiteWater Express Car Wash • Pinckney, MI

4d • $47,500 - $55,000

About The Position

WhiteWater Express is seeking a Store Manager, also described as an Assistant Manager, to support day-to-day car wash operations and help cultivate team culture, customer satisfaction, and future leaders. The role is particularly important during shifts when the General Manager is not onsite, when the Store Manager leads the General Manager’s responsibilities to maintain seamless operations. The position reports directly to the General Manager.

The Store Manager leads and coaches team members, supports hiring and retention, maintains operational efficiency and safety standards, resolves customer and employee concerns, and helps drive revenue and membership growth. Duties also include supporting daily operations and hourly scheduling, troubleshooting equipment with Facilities and IT, overseeing labor management, upholding company policies, and assisting with payroll tasks, including reviewing and approving employee hours.

The role requires flexibility to work 45–50 hours per week and adjust as needed for business demands. The position involves working outdoors in varying weather and physical activity throughout the shift, including standing, walking, bending, and moving. The stated base salary range is $47,500–$55,000, with potential eligibility for a performance-based bonus.

Requirements

• High school diploma or equivalent; a combination of experience and/or education will also be considered.
• 1–3 years of key holder or assistant management experience in retail, hospitality, or another fast-paced environment.
• Experience supervising teams of 8–12 employees, including hiring, training, scheduling, and performance management.
• Strong leadership and sales acumen, with the ability to coach and develop team members to meet and exceed goals.
• Excellent verbal and written communication skills and proven conflict-resolution abilities.
• Proficiency in Microsoft Office Suite, Google Workspace, and point-of-sale (POS) systems.
• Ability to multitask, prioritize, and work effectively under pressure while maintaining attention to detail.
• Ability to lift and carry up to 50 lbs.
• Comfort working outdoors in varying weather conditions, including heat, cold, rain, and humidity.
• Ability to stand, walk, bend, and move throughout a shift in a fast-paced environment.
• Flexibility to work 45–50 hours per week and adjust as needed to meet business demands.

Responsibilities

• Cultivate a positive, customer-focused workplace culture through team development and coaching.
• Assist with selecting, developing, and retaining team members.
• Lead the General Manager’s responsibilities during the GM’s absence to ensure seamless operations.
• Provide a safe, clean, five-star experience for customers and employees.
• Address and resolve customer and employee concerns while fostering a respectful, service-first workplace.
• Educate customers about wash products, packages, memberships, and promotions.
• Support daily operations, hourly scheduling, and completion of tasks needed to meet business needs and site standards.
• Troubleshoot equipment and work with Facilities and IT to resolve maintenance issues.
• Maintain a safe, clean, and compliant workplace by ensuring safety protocols and preventive maintenance are followed.
• Drive revenue growth by coaching team members and optimizing customer interactions.
• Use KPI tools to support membership revenue growth and retention, including oversight of labor management.
• Uphold company policies and enforce safety protocols.
• Assist the General Manager with payroll tasks, including reviewing and approving employee hours.
• Perform other duties as assigned to ensure smooth operations.

Benefits

• Performance-based bonus eligibility under the company’s incentive plan; payments vary with results and are not guaranteed.
• Comprehensive medical, dental, and vision benefits.
• Paid time off.
• 401(k) retirement plan with company match.
• Company-paid life insurance.
• Career advancement pathways.
• Free weekly car washes.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED