Store Manager

Big O Tires•Lebanon, MO

About The Position

A Big O Store Manager is responsible for managing a Big O Tire Store, including controlling costs, managing profitability, training and developing employees, maintaining facility appearance, and ensuring operational procedures are followed. The role includes daily customer interaction and complaint resolution, filling in for store positions as needed, and delivering the service standard. MFA Petroleum Company is an Equal Opportunity/Drug-Free Employer. The Store Manager coordinates store operations across sales, office, shop, and management functions. The position oversees staffing, employee development, customer service, merchandising, financial performance, inventory, facility upkeep, and compliance with company policies and safety requirements. Employees may also be expected to perform other duties as assigned.

Requirements

Must be at least 18 years old.
Previous experience in retail, sales, or the tire and automotive industries, including leadership, business management, financial, and/or mechanical experience.
Ability to obtain the appropriate state Motor Vehicle Inspection license within one year of hire.
Ability to learn new concepts and use technical materials.
Ability to consistently operate a computer and other office productivity machinery.
Strong verbal communication skills, including the ability to speak persuasively and lead team meetings.
Ability to perform basic mathematical calculations, including arithmetic, averages, percentages, and making change.
Availability to work holidays, weekends, and after regular business hours as needed.
Ability to travel overnight infrequently.
Ability and willingness to work with hazardous materials.
Ability to consistently work in outdoor weather conditions.
Ability to safely operate automatic- and manual-transmission vehicles.
Ability and willingness to comply with Personal Protection Equipment (PPE) regulations.
Vision, hearing, speech, and ability to detect odors.
Ability to move and position oneself to retrieve products and supplies from shelves, under counters, or inventory stacks weighing up to 75 pounds.
Ability to work effectively independently and as part of a team.
Ability to prioritize and plan work activities and use time efficiently.
Valid driver’s license.
Ability to speak, read, write, and understand English to communicate accurately and effectively with customers, coworkers, and supervisors.
Ability to meet company requirements, including successful pre-employment screenings.
Legal authorization to work in the United States.

Nice To Haves

High school diploma or GED equivalent.
Two or more years of experience in an automotive shop environment.
ASE certifications.
Ability to work at a fast pace.
Strong verbal communication skills.
Sales abilities.
Ability to prioritize and plan work activities and use time efficiently.
Ability to manage multiple tasks and projects.
Ability to perform detailed work accurately.

Responsibilities

Coordinate store operations, including sales, office, shop, and management functions, and maintain the ability to perform those functions as needed.
Ensure the location opens and closes promptly and consistently according to store hours.
Promote sales by explaining the benefits of services and products to customers.
Perform vehicle inspections, print vehicle-owner-manual maintenance requirements, prioritize and promote needed products and services, and review work orders for accuracy.
Staff the store adequately, implement training programs, and carry out company programs, policies, and procedures.
Recommend employment, discipline, wage adjustments, and termination of assigned personnel.
Supervise employees by planning and organizing work, providing direction, training and motivation, enforcing policies and safety requirements, monitoring productivity, evaluating performance, and resolving conflicts promptly.
Guide staff in resolving difficult questions and customer concerns, and personally handle escalated customer issues as needed.
Conduct weekly store meetings covering safety, store policies and procedures, and product information changes.
Recommend and implement merchandising, advertising, and promotions to market products effectively.
Set goals and strategies to meet budgeted sales, gross profit, expense-control, and payroll objectives.
Review and analyze profit and loss statements, balance sheets, payroll projections, and company P-card reconciliations.
Maintain documentation for accounts payable and receivable, ensure timely invoice payment to maximize discounts, and collect past-due accounts when necessary.
Oversee daily transactions and cash handling, balance drawers, coordinate and verify bank deposits, verify and approve employee purchases, refunds, and customer-satisfaction expenditures, and process adjustments.
Maintain and safeguard company facilities and assets; receive assets and orders into the system promptly; maintain inventory through daily spot checks and monthly physical counts; reorder supplies; and report overages or shortages.
Complete required reports and provide information to company personnel promptly when directed.
Maintain internal and external store appearance to Big O Tires standards.
Review and approve employee time entries and ensure employees follow posted schedules and clocking procedures.
Clean facilities, tools, and equipment, and stock shelves.
Complete daily Today’s Class Technician and other required training promptly.