Store Manager, Dolphin Mall - Miami, FL

Michael Kors Stores California•Miami, FL

23h•Onsite

About The Position

Michael Kors is seeking a Store Manager for its outlet store at Dolphin Mall in Miami, Florida. The role leads and develops a dynamic team focused on delivering an elevated client experience and building lasting relationships. The Store Manager drives business results through proactive planning, innovation, execution, business analytics, and productivity goals, while serving as a hands-on leader in a creative, fast-paced retail environment. The position oversees recruiting, hiring, and retaining talent; store operations and compliance; sales performance; customer service; and omnichannel selling. The Store Manager is expected to uphold brand standards, optimize resources and productivity, and build a culture of accountability, growth, and empowerment. The role requires flexible availability, including weekends, holidays, and high-traffic retail sales days. The job involves standing and walking for extended periods, lifting and carrying merchandise, reaching, bending, kneeling, and stooping, handling merchandise, and operating point-of-sale equipment. Work may take place in busy environments with bright lights, music, and peak customer traffic. Reasonable accommodations may be made for qualified individuals with disabilities.

Requirements

At least 2 years of relevant Store Manager experience as a proven leader.
Strong communication skills and the ability to engage with diverse clientele.
Proficiency in reading, speaking, and writing English.
Authorization to work for any employer in the United States; visa sponsorship or transfer is not available.
Ability to meet store scheduling and availability expectations, including a flexible schedule, weekends, holidays, and high-traffic sales days.
Ability to stand and walk for extended periods, up to 8 hours per shift.
Ability to lift and carry up to 30 pounds.
Ability to reach overhead, bend, kneel, and stoop.
Ability to handle merchandise and operate point-of-sale equipment.
Ability to visually assess merchandise and customer needs.
Ability to communicate clearly with customers and team members in written and verbal formats.
Ability to work in busy environments, including under bright lights, with music, and during peak traffic hours.

Nice To Haves

Entrepreneurial approach and ability to drive results; adaptability, problem-solving, and strategic thinking.
Strong connections and ability to engage with customers as a brand ambassador.
Passion for customer service, selling, styling, and fashion.
Strength in performance management and team development.
Technological savvy and an entrepreneurial spirit.

Responsibilities

Empower, develop, motivate, and work alongside the team to drive results and deliver an elevated customer experience.
Recruit, hire, and retain top talent.
Deliver operational excellence across store processes and maintain operational compliance.
Develop strategic plans to drive sales using business analytics and productivity goals.
Create store foot traffic through community involvement.
Demonstrate flexibility and multitask in a fast-paced store environment.
Drive omnichannel sales using available tools and technology.
Achieve and exceed sales goals through effective planning, execution, and teamwork.
Build a culture of accountability, growth, and empowerment.
Ensure customer interactions reflect the brand’s commitment to service and style.
Maintain consistent brand standards across store functions.
Maximize efficiency while protecting profitability.
Build a dynamic team that represents the brand and drives results.