Store Manager - Zales - SanTan Village

Signet Jewelers•Gilbert, AZ

4d•Onsite

About The Position

The Store Manager leads the day-to-day operations of a single Zales store, reporting to the District Manager. The role is accountable for sales, profitability, customer satisfaction, inventory control, brand representation, and team-member growth and development. Through personal selling, leadership, and coaching, the Store Manager fosters a People First environment that promotes diversity and inclusion, lasting customer relationships, and a best-in-class customer experience. The Store Manager communicates performance expectations and corporate strategy, develops staff, and ensures consistent representation of the brand in customer interactions and store visuals. The role trains and coaches employees, resolves customer issues, analyzes performance and operational reports, identifies improvement opportunities, and implements plans to achieve sales and operational goals. It also promotes an inclusive and professional workplace, maintains accurate team-member records, ensures compliance with company policies, and keeps the store neat and clean. The schedule should be organized around the needs of the business, including opening and closing shifts and weekday and weekend work. During non-peak periods, managers should aim for a five-day, 40-hour work week; hours increase during peak selling periods. Regular scheduled attendance is an essential function. Travel to training sessions and business meetings, including air and overnight travel, may be required.

Requirements

At least 3 years of retail sales experience, or 2 years of retail sales experience plus at least 1 year of retail management experience.
Advanced written and verbal communication skills.
Proficiency with computers, including advanced proficiency in MS Office and related business, technology, and communication tools.
Strong interpersonal skills to build effective employee and customer relationships.
Advanced presentation skills for team-member training and customer presentations.
Strong problem-solving and conflict-management skills.
Ability to communicate professionally via email, social media, video conference, telephone, and text.
Ability to plan and organize tasks, meet deadlines, set priorities, develop plans, and delegate effectively.
Ability to work independently without immediate supervision.
Ability to understand and explain detailed information.
Reliable and dependable.
Ability to stand, reach, move between display cases, and handle or feel merchandise; sit, stoop, bend, kneel, or crouch as needed; and lift or move up to 10 pounds.
Visual acuity sufficient to discern differences in gemstone quality, with or without a jeweler’s loupe.
Availability for regular weekend, evening, holiday, and extended hours; travel to training and business meetings, including air and overnight travel, may be required.

Nice To Haves

At least 2 years of college preferred.
Specialty retail or jewelry experience preferred.
Diamond Council of America (DCA) certification preferred.
Bilingual skills are a plus.

Responsibilities

Lead the day-to-day operations of a single store and achieve sales, profitability, customer satisfaction, inventory-control, brand-representation, and team-development goals.
Personally sell, lead, and coach employees to promote a People First environment and deliver an exceptional customer experience.
Communicate performance expectations, corporate initiatives, and strategic plans; ensure employees understand goals and how to achieve them.
Train and coach employees in operations, sales techniques, customer service, product knowledge, inventory control, and visual merchandising.
Select and develop talent, provide onboarding, set actionable goals, and monitor employee performance and progress.
Establish a respectful, inclusive, and professional work atmosphere for team members, guests, and vendors.
Respond to customer requests and issues, empower employees to resolve issues within established parameters, and follow up through customer outreach.
Attain sales projections and quotas; develop strategies to maximize individual and team sales potential.
Review and analyze reports, identify trends and root causes of operational problems, and develop plans to address opportunities and issues.
Monitor competitors’ marketing, merchandising, and payment programs and advise management about merchandise and service needs or excesses.
Collaborate with other Signet Store Managers in the area to share information, resources, and objectives.
Respond promptly and accurately to management directives and requests concerning merchandise transfers, inventories, and information.
Maintain store neatness and cleanliness, represent the brand, and comply with company policies and practices.
Control discounting, expenses, payroll, and repair departments to support sales performance and profit margins.
Maintain accurate team-member data in system records to ensure employees receive eligible Total Rewards.
Schedule work to meet business needs, including opening and closing shifts, weekdays, weekends, and increased hours during peak selling periods.
Perform additional duties and projects as assigned.