Store Manager - Zales - SanTan Village

Signet Jewelers•Gilbert, AZ

About The Position

The Store Manager leads the day-to-day operations of a single Zales store, reporting to the District Manager. The role is accountable for sales, profitability, customer satisfaction, inventory control, brand representation, and team-member growth and development. Through personal selling, leadership, and coaching, the Store Manager promotes a People First environment, diversity and inclusion, lasting customer relationships, and a high-quality customer experience. The Store Manager communicates performance expectations and company strategy, coaches team members, and ensures consistent brand representation in customer interactions, store visuals, and marketing. The role drives sales goals, reviews and analyzes business reports, identifies operational opportunities, and develops plans to address them. It also includes recruiting and developing talent, onboarding and ongoing training, setting goals and monitoring performance, maintaining open communication, and ensuring accurate team-member records. The Store Manager maintains a professional and respectful workplace, responds to management directives, oversees merchandise transfers and inventories, maintains store cleanliness, and ensures compliance with company policies. The role also supports profitability by managing discounting, expenses, payroll, and repair departments. The schedule includes opening and closing shifts and varies according to store needs; hours increase during peak selling periods. Travel to training sessions and business meetings, including air and overnight travel, may be required.

Requirements

At least 3 years of retail sales experience, or 2 years of retail sales experience plus at least 1 year of retail management experience.
Advanced written and verbal communication skills.
Computer proficiency, including advanced proficiency in MS Office and related business, technology, and communication tools.
Strong interpersonal skills for building effective employee and customer relationships.
Advanced presentation skills for team-member training and customer presentations.
Strong problem-solving and conflict-management skills.
Ability to communicate professionally through email, social media, video conference, telephone, and text.
Ability to plan and organize tasks, meet deadlines, set priorities, develop plans, delegate effectively, and work independently without immediate supervision.
Ability to understand and thoroughly explain detailed information; reliability and dependability.
Regular ability to communicate with and comprehend others; stand, reach, and move between display cases to handle merchandise; and sit, stoop, bend, kneel, or crouch as needed.
Ability to lift and/or move up to 10 pounds.
Visual acuity sufficient to discern differences in gemstone quality, with or without a jeweler’s loupe.
Availability for a schedule that regularly includes weekends, evenings, holidays, and extended hours.
Travel to training sessions and business meetings, including air and overnight travel, may be required.

Nice To Haves

At least 2 years of college.
Specialty retail or jewelry experience.
Diamond Council of America (DCA) certification.
Bilingual skills.

Responsibilities

Lead the day-to-day operations of a single store to achieve sales, profitability, customer satisfaction, inventory-control, brand-representation, and team-development goals.
Communicate performance expectations, corporate strategy, and initiatives, and ensure team members understand how their work contributes to company success.
Coach and develop staff to represent the brand consistently in customer interactions, store visuals, and marketing execution.
Ensure customers receive an exceptional experience through training, outreach, communication, clear expectations, issue resolution, and follow-up.
Compile and follow up on customer requests and empower team members to resolve customer issues within established parameters.
Attain company sales projections and quotas, and develop strategies to maximize personal and team sales potential.
Observe store operations, review and analyze reports, identify trends and root causes, and develop plans to address opportunities and operational problems.
Keep management informed about competitors’ marketing, merchandising, and payment programs, and advise on changing merchandise and service needs or excesses.
Collaborate with Signet managers in the same mall or vicinity to share information, resources, and objectives.
Select, onboard, and develop talent, including ongoing coaching in operations, sales, customer service, product knowledge, inventory control, and visual merchandising.
Set actionable goals and monitor individual and team progress and performance against expectations.
Maintain open communication with team members and management and encourage participation and idea sharing.
Maintain accurate team-member data in company systems so eligible Total Rewards can be provided.
Establish a positive, professional, inclusive work atmosphere in which team members, guests, and vendors are respected and valued.
Respond promptly and accurately to management directives, merchandise-transfer requests, inventories, and requests for information.
Maintain the neatness and cleanliness of the store and comply with company policies and practices.
Improve sales performance and profit margins by controlling discounting, expenses, payroll, and repair departments.
Work a schedule suited to store operations, sales requirements, customer traffic, coverage, and time needed to coach and develop the team; work opening and closing shifts, weekdays and weekends, and increased hours during peak periods.
Maintain consistent, regular scheduled attendance and perform additional duties and projects as assigned.