Retail Customer Service - SanTan Village Rack

Nordstrom•Gilbert, AZ

2d•$17 - $18•Onsite

About The Position

Nordstrom Rack team members work in a fast-paced, high-energy retail environment, collaborating to create a welcoming and inclusive atmosphere and a quick, easy customer experience. Team members keep the store clean and clutter-free and may work in different areas of the store, including the salesfloor, stockrooms, customer service, stock support, and fulfillment. Roles are available in the Customer Service department, with the specific role discussed during the interview process. Sales and Customer Service work includes keeping the salesfloor ready through re-merchandising and straightening, helping customers with transactions across in-store, online, and mobile platforms, supporting fitting room operations, sorting and returning clothing, organizing stockrooms, checking in and ticketing merchandise, using store technologies, following operational and asset protection standards, and promoting Nordstrom Rewards. Stock Support and Fulfillment work includes receiving and delivering freight and merchandise, fulfilling and shipping customer orders to quality standards, using inventory systems to process and research shipments, maintaining clean and organized selling floors and stockrooms, and providing general store support such as setting up events, organizing the backroom, marking down merchandise, and relocating fixtures. The role requires continuous movement for 6–8 hours per shift and frequent handling of merchandise. Regular lifting is up to 10 pounds, with occasional lifting up to 25 pounds. Stock and Fulfillment team members frequently lift and carry up to 25 pounds and occasionally up to 50 pounds. The hourly pay range is $17.10–$17.80, depending on location and job-related knowledge, skills, and experience. The position may be eligible for performance-based incentives or bonuses.

Requirements

Clear and effective communication and strong interpersonal skills.
Accountability, initiative, and a high level of ownership.
Organizational skills, attention to detail, and the ability to prioritize multiple tasks in a fast-paced environment.
Ability to work a flexible schedule based on business needs.
Ability to move continuously for 6–8 hours per shift, with frequent bending, twisting, squatting, flexing, and reaching.
Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
Ability to handle bulky and sometimes awkwardly shaped items, including reaching and lifting items above the head.
Ability to regularly lift items weighing up to 10 pounds and occasionally up to 25 pounds.
For Stock and Fulfillment roles, ability to frequently lift and carry up to 25 pounds and occasionally up to 50 pounds.

Responsibilities

Collaborate with teammates to create a welcoming and inclusive customer environment.
Keep the store clean and clutter-free, including sales floors and stockrooms.
Keep the salesfloor ready through re-merchandising, sizing, filling in, and straightening merchandise.
Assist customers with in-store, online, and mobile transactions using point-of-sale systems; bag items and handle bulky or heavy merchandise.
Support fitting room operations by greeting and assisting customers and sorting and returning clothing to the floor.
Organize stockrooms and ensure merchandise is checked in and accurately ticketed.
Demonstrate expertise in technologies used in the store.
Follow operational, merchandise, and asset protection standards.
Promote initiatives such as the Nordstrom Rewards program.
Receive and unload freight, unpack merchandise, and deliver it to selling departments.
Fulfill customer orders in a timely manner and prepare and ship orders according to quality, packing, and shipping standards.
Use inventory management systems to scan, process, and research merchandise shipments according to inventory control processes.
Provide general store support, including setting up special events, organizing the backroom, markdowns, and relocating store fixtures.