Seasonal & Regular Retail Customer Service & Early Morning Stock - SanTan Village Rack

Nordstrom•Gilbert, AZ

1d•Onsite

About The Position

Nordstrom Rack team members work in a fast-paced, high-energy environment, collaborating to create a welcoming and inclusive atmosphere for customers. They help provide a quick and easy shopping experience and keep the store clean and clutter-free. Team members may occasionally work in different store areas to maintain the sales floor and stockrooms and assist customers. Roles are available in Regular Customer Service and Seasonal Early Morning Stock, with a 4 a.m. start time for the seasonal stock role; applicants can discuss their preferred role during the interview process. Sales and customer service duties include keeping the sales floor ready through re-merchandising and straightening, assisting customers with transactions across in-store, online, and mobile platforms, and operating point-of-sale systems. Team members may bag items, handle bulky or heavy merchandise, support fitting room operations, sort and return clothing, organize stockrooms, check in and ticket merchandise, use store technologies, follow operational and asset-protection standards, and promote Nordstrom Rewards. Stock support and fulfillment duties include receiving and processing freight, delivering merchandise to selling departments, fulfilling and shipping customer orders, and using inventory management systems to scan, process, and research shipments. Team members also help maintain clean, organized floors and stockrooms and provide general store support, including setting up events, organizing backrooms, processing markdowns, and relocating fixtures. The role requires continuous movement for 6–8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching. Employees use their hands frequently for grasping, fine manipulation, pushing, and pulling; handle bulky items, including reaching and lifting above the head; regularly lift up to 10 pounds and occasionally up to 25 pounds. Stock and Fulfillment employees frequently lift and carry up to 25 pounds and occasionally up to 50 pounds. The listed pay range is $17.10–$17.80 per hour. Pay offers depend on location and job-related knowledge, skills, and experience. The position may be eligible for performance-based incentives or bonuses. Benefits and eligibility may vary based on location, job level, classification, and length of employment.

Requirements

Clear and effective communication and strong interpersonal skills.
Accountability, initiative, and a high level of ownership.
Organizational skills, attention to detail, and the ability to prioritize multiple tasks in a fast-paced environment.
Ability to work a flexible schedule based on business needs.
Ability to meet the listed physical demands, including continuous movement for 6–8 hours per shift and lifting requirements.

Responsibilities

Keep the sales floor ready through re-merchandising and straightening.
Assist customers with in-store, online, and mobile transactions; operate point-of-sale systems and bag merchandise.
Support fitting room operations by greeting and assisting customers and sorting and returning clothing to the floor.
Maintain a clean, clutter-free customer experience by sorting and returning clothing to the sales floor.
Organize stockrooms and ensure merchandise is properly checked in and accurately ticketed.
Demonstrate expertise in store technologies and follow operational, merchandise, and asset-protection standards.
Promote initiatives such as the Nordstrom Rewards program.
Receive and unload freight, unpack merchandise, and deliver it to selling departments.
Fulfill customer orders in a timely manner according to quality standards.
Prepare and ship customer orders according to packing and shipping standards.
Use inventory management systems to scan, process, and research merchandise shipments in accordance with inventory control processes.
Help maintain clean and organized selling floors and stockrooms.
Provide general store support, including setting up special events, organizing the backroom, processing markdowns, and relocating store fixtures.