Seasonal & Regular Retail Customer Service - The Village at Meridian Rack

Nordstrom•Meridian, ID

About The Position

Nordstrom Rack is hiring regular and seasonal team members for its Customer Service department. Team members work in a fast-paced, high-energy environment, collaborating to create a welcoming and inclusive atmosphere and a quick, easy customer experience. Employees may work in different areas of the store to assist customers and keep sales floors and stockrooms clean, organized, and clutter-free. Roles include Sales and Customer Service, as well as Stock Support and Fulfillment; applicants can discuss their preferred role during the interview process. Sales and Customer Service team members keep the sales floor ready through re-merchandising and straightening, assist customers with in-store, online, and mobile transactions, support fitting rooms, return clothing to the sales floor, organize stockrooms, check in and ticket merchandise, use store technologies, follow operational and asset-protection standards, and promote Nordstrom Rewards. Stock Support and Fulfillment team members receive and deliver merchandise, fulfill and ship customer orders to established standards, use inventory management systems to process and research shipments, maintain clean and organized sales floors and stockrooms, and provide general store support such as preparing events, organizing backrooms, completing markdowns, and relocating fixtures. The position requires continuous movement for 6–8 hours per shift and frequent bending, twisting, squatting, flexing, reaching, and hand use. Employees handle merchandise, including bulky or awkward items, and lift items above their heads. General duties involve regularly lifting up to 10 pounds and occasionally up to 25 pounds. Stock Support and Fulfillment duties involve frequently lifting and carrying up to 25 pounds and occasionally up to 50 pounds. The stated pay range is $15.90–$16.50 per hour, depending on location and job-related knowledge, skills, and experience.

Requirements

Clear and effective communication and strong interpersonal skills.
Accountability, initiative, and a high level of ownership.
Organizational skills, attention to detail, and the ability to prioritize multiple tasks in a fast-paced environment.
Ability to work a flexible schedule based on business needs.
Ability to meet the stated physical requirements, including continuous movement for 6–8 hours per shift and frequent bending, twisting, squatting, flexing, reaching, and hand use.
Ability to handle bulky or awkwardly shaped merchandise and lift items above the head; regularly lift up to 10 pounds and occasionally up to 25 pounds.
For Stock Support and Fulfillment duties, frequently lift and carry up to 25 pounds and occasionally up to 50 pounds.

Responsibilities

Keep the sales floor ready through re-merchandising, sizing, filling in, and straightening throughout the day.
Assist customers with cashiering and in-store, online, and mobile transactions using point-of-sale systems; bag items and handle bulky merchandise.
Provide fitting-room assistance by greeting and helping customers and sorting and returning clothing to the sales floor.
Maintain a clean, clutter-free customer experience by sorting and returning clothing to the sales floor.
Organize stockrooms and ensure merchandise is properly checked in and accurately ticketed.
Demonstrate expertise in technologies used in the store.
Follow operational, merchandise, and asset-protection standards.
Promote initiatives such as the Nordstrom Rewards program.
Receive and unload freight, unpack merchandise, and deliver newly arrived merchandise to selling departments.
Fulfill customer orders promptly and according to quality standards.
Prepare and ship customer orders according to quality, packing, and shipping standards.
Use inventory management systems to scan, process, and research merchandise shipments in accordance with inventory control processes.
Help maintain clean and organized selling floors and stockrooms.
Provide general store support, including setting up special events, organizing the backroom, completing markdowns, and relocating store fixtures.