Seasonal & Regular Retail Customer Service & Sales Floor Support - The Rim Rack

Nordstrom•San Antonio, TX

1d•$16 - $17

About The Position

Nordstrom Rack team members work in a fast-paced, high-energy retail environment, collaborating to create a welcoming and inclusive atmosphere and a quick, easy customer experience. Team members keep the store clean and clutter-free and may work in different areas of the store, including sales, customer service, stock support, and fulfillment. Sales and customer service work includes maintaining and re-merchandising the sales floor, assisting customers with in-store, online, and mobile transactions, operating point-of-sale systems, supporting fitting rooms, returning clothing to the sales floor, organizing stockrooms, checking in and ticketing merchandise, using store technologies, following operational and asset protection standards, and promoting Nordstrom Rewards. Stock support and fulfillment work includes receiving and processing freight, delivering merchandise to selling departments, fulfilling and shipping customer orders to quality standards, using inventory management systems, maintaining organized sales floors and stockrooms, and providing general store support such as preparing special events, markdowns, and relocating fixtures. The position requires continuous movement and frequent handling of merchandise during a shift. The listed pay range is $16.00–$16.65 per hour, with offers dependent on location and job-related knowledge, skills, and experience. The role may be eligible for performance-based incentives or bonuses.

Requirements

Clear, effective communication and strong interpersonal skills.
Accountability, initiative, and a high level of ownership.
Organizational skills, attention to detail, and the ability to prioritize multiple tasks in a fast-paced environment.
Ability to work a flexible schedule based on business needs.
Ability to move continuously for 6–8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching.
Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
Ability to handle bulky and sometimes awkwardly shaped items, including reaching and lifting items above the head.
Regularly lift items weighing up to 10 pounds and occasionally up to 25 pounds.
For Stock Support and Fulfillment: frequently lift and carry up to 25 pounds and occasionally up to 50 pounds.

Responsibilities

Work with the team to keep the sales floor ready, sized, and filled through re-merchandising and straightening throughout the day.
Assist customers with in-store, online, and mobile transactions; operate point-of-sale systems, bag items, handle bulky or heavy merchandise, and provide friendly service.
Support fitting rooms by greeting and assisting customers and sorting and returning clothing to the floor.
Maintain a clean, clutter-free customer experience by sorting and returning clothing to the sales floor.
Keep stockrooms organized and ensure merchandise is properly checked in and accurately ticketed.
Demonstrate expertise in technologies used in the store.
Follow operational, merchandise, and asset protection standards.
Promote initiatives such as the Nordstrom Rewards program.
Receive and unload freight, unpack merchandise, and deliver it to selling departments.
Fulfill customer orders promptly and according to quality standards.
Prepare and ship customer orders according to quality, packing, and shipping standards.
Use inventory management systems to scan, process, and research merchandise shipments in accordance with inventory control processes.
Help maintain clean and organized selling floors and stockrooms.
Provide general store support, including setting up special events, organizing the backroom, completing markdowns, and relocating fixtures.