Seasonal & Regular Customer Service & Retail Sales Floor Support - West Towne Crossing Rack

Nordstrom•Madison, WI

2d•Onsite

About The Position

Nordstrom Rack team members work in a fast-paced, high-energy environment, collaborating to create a welcoming and inclusive atmosphere and a quick, easy experience for customers. They help keep the store clean and clutter-free and may occasionally work in different areas of the store. Roles are available in Sales, Customer Service, Stock, and Fulfillment; candidates can discuss their preferred role during the interview process. Sales and Customer Service team members keep the salesfloor ready through re-merchandising and straightening, assist customers with transactions across in-store, online, and mobile platforms, support fitting rooms, return clothing to the salesfloor, organize stockrooms, and follow store standards. Stock Support and Fulfillment team members receive and process merchandise, fulfill and ship customer orders, use inventory systems, maintain organized selling floors and stockrooms, and provide general store support. The role involves continuous movement and handling merchandise throughout a shift. Pay is $16.00–$16.65 per hour; pay offers depend on location and job-related knowledge, skills, and experience. The position may be eligible for performance-based incentives or bonuses. Benefits may include medical, vision, dental, retirement, paid time away, life insurance, disability insurance, merchandise discounts, and employee assistance resources. Eligibility requirements may apply.

Requirements

Clear and effective communication and strong interpersonal skills.
Accountability, initiative, and a high level of ownership.
Organizational skills, attention to detail, and ability to prioritize multiple tasks in a fast-paced environment.
Ability to work a flexible schedule based on business needs.
Ability to move continuously for 6–8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching.
Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
Ability to handle bulky and awkwardly shaped items, including reaching for and lifting them above the head.
Regularly lift items weighing up to 10 pounds and occasionally up to 25 pounds.
For Stock and Fulfillment roles: frequently lift and carry up to 25 pounds and occasionally up to 50 pounds.

Responsibilities

Keep the salesfloor runway-ready by re-merchandising and straightening merchandise throughout the day.
Assist customers with in-store, online, and mobile transactions using a point-of-sale system; bag items and handle bulky or heavy merchandise.
Support fitting room customers and sort and return clothing to the salesfloor.
Maintain a clean, clutter-free customer experience by sorting and returning clothing.
Organize stockrooms and ensure merchandise is checked in and accurately ticketed.
Demonstrate expertise in technologies used in the store.
Follow operational, merchandise, and asset-protection standards.
Promote initiatives such as the Nordstrom Rewards program.
Receive and unload freight, unpack merchandise, and deliver it to selling departments.
Fulfill customer orders promptly and according to quality standards.
Prepare and ship customer orders according to packing and shipping standards.
Use inventory management systems to scan, process, and research merchandise shipments in accordance with inventory control processes.
Help maintain clean and organized selling floors and stockrooms.
Provide general store support, including setting up special events, organizing the backroom, processing markdowns, and relocating store fixtures.