Seasonal & Regular Customer Service & Sales Floor Support- Woodfield Rack

Nordstrom•Schaumburg, IL

3d•$17 - $18

About The Position

Nordstrom Rack is hiring Seasonal and Regular team members to support Sales, Customer Service, Stock, and Fulfillment departments at the Woodfield Rack. Team members work in a fast-paced environment, collaborate to create a welcoming and inclusive atmosphere, help customers have a quick and easy experience, and keep the store clean and clutter-free. Team members may work in different areas of the store as business needs require. Sales and Customer Service duties include keeping the salesfloor organized, sized, and replenished; assisting with customer transactions across in-store, online, and mobile platforms; supporting fitting rooms; sorting and returning merchandise to the salesfloor; organizing stockrooms; checking in and ticketing merchandise; using store technologies; following operational, merchandise, and asset-protection standards; and promoting Nordstrom Rewards. Stock Support and Fulfillment duties include receiving and processing freight and merchandise, fulfilling and shipping customer orders to quality standards, using inventory management systems to scan and research shipments, maintaining clean and organized floors and stockrooms, and providing general store support such as preparing special events, organizing backrooms, completing markdowns, and relocating fixtures. The hourly pay range is $17.45–$18.15, with offers depending on location and job-related knowledge, skills, and experience. The role may be eligible for performance-based incentives or bonuses.

Requirements

Clear and effective communication and strong interpersonal skills.
Accountability, initiative, and a high level of ownership.
Organizational skills, attention to detail, and ability to prioritize multiple tasks in a fast-paced environment.
Ability to work a flexible schedule based on business needs.
Continuous movement for 6–8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching.
Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
Ability to handle bulky and sometimes awkwardly shaped items, including reaching for and lifting items above the head.
Regularly lift items weighing up to 10 pounds and occasionally up to 25 pounds.
For Stock and Fulfillment roles, frequently lift and carry up to 25 pounds and occasionally up to 50 pounds.

Responsibilities

Keep the salesfloor runway ready, sized, replenished, and orderly through re-merchandising and straightening.
Assist customers with cashiering and transactions across in-store, online, and mobile platforms; operate point-of-sale systems, bag items, and handle bulky or heavy merchandise.
Support fitting rooms by greeting and assisting customers and sorting and returning clothing to the floor.
Sort and return clothing to the salesfloor to maintain a clean, clutter-free customer experience.
Keep stockrooms organized and ensure merchandise is checked in and accurately ticketed.
Demonstrate expertise in technologies used in the store.
Follow operational, merchandise, and asset-protection standards.
Promote initiatives such as Nordstrom Rewards.
Receive and unload freight, unpack merchandise, and deliver newly arrived merchandise to selling departments.
Fulfill customer orders promptly according to quality standards.
Prepare and ship customer orders according to quality, packing, and shipping standards.
Use inventory management systems to scan, process, and research merchandise shipments in accordance with inventory-control processes.
Maintain clean and organized selling floors and stockrooms.
Provide general store support, including setting up special events, organizing the backroom, completing markdowns, and relocating store fixtures.