Seasonal & Regular Customer Service and Sales- Overland Park Crossing Rack

Nordstrom•Overland Park, KS

1d•Onsite

About The Position

Nordstrom Rack is hiring team members for Sales, Customer Service, Stock, and Fulfillment. Team members work in a fast-paced environment, collaborate to create a welcoming and inclusive atmosphere, support a quick and easy customer experience, and help keep the store clean and clutter-free. Employees may occasionally work in different areas of the store to maintain clean sales floors and stockrooms and help customers find merchandise. Applicants can discuss their preferred role during the interview process. Sales and Customer Service work includes keeping the salesfloor ready through re-merchandising and straightening; helping customers with transactions across in-store, online, and mobile platforms; operating point-of-sale systems; bagging merchandise, including bulky items; assisting customers in fitting rooms; sorting and returning clothing to the salesfloor; organizing stockrooms; checking in and ticketing merchandise; using store technologies; following operational, merchandise, and asset protection standards; and promoting initiatives such as Nordstrom Rewards. Stock Support and Fulfillment work includes receiving and unloading freight, unpacking and delivering merchandise to selling departments, fulfilling and shipping customer orders to quality standards, using inventory management systems to scan and research shipments, maintaining clean and organized sales floors and stockrooms, and providing general store support such as event setup, backroom organization, markdowns, and moving fixtures.

Requirements

Clear and effective communication and strong interpersonal skills.
Accountability, initiative, and a high level of ownership.
Organizational skills, attention to detail, and ability to prioritize multiple tasks in a fast-paced environment.
Ability to work a flexible schedule based on business needs.
Ability to remain in continuous movement for 6–8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching.
Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
Ability to handle bulky and awkwardly shaped items, including reaching and lifting items above the head.
Regularly lift items weighing up to 10 pounds and occasionally up to 25 pounds.
Stock and Fulfillment roles: frequently lift and carry up to 25 pounds and occasionally up to 50 pounds.

Responsibilities

Keep the salesfloor ready by re-merchandising, sizing, filling in, and straightening merchandise.
Assist customers with in-store, online, and mobile transactions; operate point-of-sale systems and bag merchandise.
Support fitting room customers and sort and return clothing to the salesfloor.
Keep customer areas and stockrooms clean and organized.
Check in and accurately ticket merchandise.
Use store technologies and follow operational, merchandise, and asset protection standards.
Promote initiatives such as the Nordstrom Rewards program.
Receive, unload, unpack, and deliver newly arrived merchandise to selling departments.
Fulfill, prepare, and ship customer orders in a timely manner and according to quality standards.
Use inventory management systems to scan, process, and research merchandise shipments.
Provide general store support, including setting up special events, organizing the backroom, markdowns, and relocating fixtures.