Customer Service - Mooresville Crossing Rack

Nordstrom • Mooresville, NC

3d

About The Position

The Customer Service role supports Nordstrom’s customer experience by providing friendly service, resolving returns and exchanges, assisting with order and pickup inquiries, and accurately processing transactions and ticketing. The employee owns customer interactions from start to finish, addresses concerns with empathy and sound judgment, and helps maintain a positive, team-focused environment. The role also supports customer-information security, promotes Nordstrom programs and services, and may train new hires on POS/register procedures. Hours vary based on business needs, including evenings and weekends.

Requirements

• Strong ability to build relationships with customers, peers, and leaders.
• Proficiency with multiple operating systems, such as MS Windows, iOS, and Android.
• Clear, effective communication and strong interpersonal skills.
• Ability to train others on POS/register procedures.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Strong ownership, accountability, and follow-through.
• Ability to meet the stated physical requirements, including continuous movement for 6–8 hours per shift, frequent bending, twisting, squatting, flexing, and reaching; frequent hand use for grasping, fine manipulation, pushing, and pulling; handling bulky or awkward items and reaching to lift them above the head; regularly lifting up to 10 pounds and occasionally up to 25 pounds.

Responsibilities

• Understand customer needs and provide friendly service, owning interactions from start to finish.
• Resolve returns and exchanges and assist with order and pickup inquiries.
• Troubleshoot customer concerns using empathy, sound judgment, and a solutions-focused approach.
• Accurately process transactions and ticketing using POS and store systems to support inventory accuracy.
• Build relationships with teammates and contribute to a positive, team-focused environment.
• Help protect customer information through education, compliance, and resolution of issues.
• Promote the Nordstrom Loyalty program and new tools, software, and services.
• Train and support onboarding of new hires on POS/register procedures.

Benefits

• Medical and vision insurance
• Dental insurance
• Retirement benefits
• Paid time away and PTO accruals
• Life insurance
• Disability insurance
• Merchandise discount
• Employee Assistance Program (EAP) resources
• Holidays
• May be eligible for performance-based incentives or bonuses

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed