Customer Service - Mooresville Crossing Rack
About The Position
The Customer Service role supports the Nordstrom customer experience by providing friendly service, resolving returns and exchanges, assisting with order pickup, processing transactions accurately, and helping train new employees on the register. The employee owns customer interactions from start to finish, builds trust with customers and teammates, and helps maintain a positive, team-focused environment. The role also involves protecting customer information, promoting Nordstrom Loyalty and other tools and services, and working hours that vary based on business needs, including evenings and weekends. The position requires continuous movement during shifts and frequent handling of merchandise, including lifting items weighing up to 25 pounds occasionally.
Requirements
- Strong ability to build relationships with customers, peers, and leaders.
- Proficiency in multiple operating systems, such as MS Windows, iOS, and Android.
- Clear, effective communication and strong interpersonal skills.
- Ability to prioritize multiple tasks in a fast-paced environment.
- Strong ownership, accountability, and follow-through.
- Ability to remain in continuous movement for 6–8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching.
- Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
- Ability to handle bulky and awkwardly shaped items, including reaching overhead to lift them.
- Ability to regularly lift items weighing up to 10 pounds and occasionally up to 25 pounds.
Responsibilities
- Provide friendly service by understanding customer needs and owning interactions from start to finish.
- Resolve returns and exchanges and assist with order and pickup inquiries.
- Address customer concerns with empathy, sound judgment, and a solutions-focused approach.
- Accurately process transactions and ticketing using POS and store systems to support inventory accuracy.
- Build relationships with teammates and contribute to a positive, team-focused environment.
- Protect the security and privacy of customer information through education, compliance, and issue resolution.
- Promote Nordstrom Loyalty and new tools, software, and services that enhance the customer and employee experience.
- Train and provide POS/register instruction to support onboarding of new hires.
Benefits
- Medical, vision, and dental coverage
- Retirement benefits
- Paid time away, including PTO accruals and holidays
- Life insurance
- Disability insurance
- Merchandise discount
- Employee Assistance Program (EAP) resources
- May be eligible for performance-based incentives or bonuses
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
