Seasonal & Regular Customer Service & Retail Stock - Shoppes at Knollwood Rack

Nordstrom•Saint Louis, MN

About The Position

This role assists customers with transactions and problem resolution while providing a seamless, friendly experience. It requires proficiency with technologies used in the store, a focus on customer information security and privacy, and positive collaboration with customers, peers, and leadership. The employee may also motivate and inspire others to participate in initiatives such as the Nordstrom Rewards program. Hours and schedule vary by week according to business needs. The position requires continuous movement for 6–8 hours per shift, frequent handling of merchandise, and lifting items weighing up to 10 pounds regularly and up to 25 pounds occasionally. The pay range is $16.85–$17.55 per hour; offers depend on location and job-related knowledge, skills, and experience. The position may be eligible for performance-based incentives or bonuses.

Requirements

Effectively build relationships with customers, peers, and leadership.
Be proficient in multiple operating systems, such as MS Windows, iOS, and Android.
Communicate clearly and effectively, with strong interpersonal skills.
Prioritize multiple tasks in a fast-paced environment.
Demonstrate accountability, initiative, and a high level of ownership.
Work a flexible schedule based on department needs.
Remain in continuous movement for 6–8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching to handle merchandise and assist customers.
Frequently use hands for grasping, fine manipulation, pushing, and pulling.
Handle bulky or awkwardly shaped items, including reaching and lifting items above the head.
Regularly lift items weighing up to 10 pounds and occasionally lift items weighing up to 25 pounds.

Responsibilities

Assist customers with a variety of transactions in a seamless and friendly manner.
Demonstrate expertise in technologies used in the store environment.
Build trust, teamwork, and positive relationships with the team.
Defuse customer situations and resolve them in a timely and effective manner.
Protect the security and privacy of customer information through education, compliance, and issue resolution.
Motivate and inspire others to adopt initiatives such as the Nordstrom Rewards program.