Store Manager

Shell (Triumph Energy Corporation)•Glasgow, IL

About The Position

The Store Manager is primarily responsible for controlling site operations, including accounting for cash and credit cards, completing daily reporting, controlling fuel and store inventory, and balancing daily sales. The role also manages employee relations, including recruiting and training, motivates and develops employees, analyzes site profitability, and works closely with merchandise vendors. The Store Manager collaborates with site personnel and other managers to support a team-based approach to operating and controlling the site. The Store Manager is expected to demonstrate proficiency in technical skills, leadership, personal effectiveness, business understanding, and customer responsiveness, and to model these qualities for site personnel. The role requires adaptability, the ability to manage change, and support for company programs, policies, and projects. Progress is assessed through yearly performance appraisals, including shared objectives agreed upon with a supervisor. Upper management may assign additional special duties.

Requirements

High school diploma or equivalent experience.
Fundamental knowledge of retail marketing; experience in petroleum, convenience store, or fast-food industries is preferred.
Strong administrative, analytical, interpersonal, and leadership skills.
Ability to perform basic arithmetic, read and write, analyze information, and solve problems.
Ability to understand principles of accounting, finance, marketing, merchandising, and management.
Ability to communicate effectively with customers and co-workers and to read and write English.
Ability to work alone and summon personal assistance during medical emergencies.
Ability to lift and carry merchandise weighing up to approximately 25 pounds.
Ability to frequently bend, stoop, reach, and use arms above head or shoulder level; climb a ladder or step to reach overhead supplies; and stand for periods of up to eight hours.
Ability to perform maintenance tasks such as cleaning windows, mopping floors, painting, and cleaning the lot and restroom facilities.
Ability to operate safety equipment, including an emergency cut-off switch and fire extinguisher, and store equipment, including a cash register, adding machine, telephone, coffee dispenser, and fountain machine.
Ability to aid and assist customers at the fuel island, including providing full service to disabled customers.
Availability to be on call 24 hours for site operations.

Nice To Haves

Retail marketing experience, preferably in the petroleum, convenience store, or fast-food industries.

Responsibilities

Account for site funds, maintain and balance the store bank, and complete weekly armored car removal.
Complete payroll accurately and on time, prepare work schedules within the payroll budget, and resolve shift coverage problems.
Count, reconcile, and balance store inventory according to agreed timelines and company and division policies; investigate and resolve errors, shortages, and losses.
Complete required back-office reporting, including daily sales reporting, competitor price surveys, purchase invoices, inventory adjustments, payroll, coupons and gift certificates, lottery reports, and incident reports.
Notify the corporate office promptly of reporting discrepancies and report out-of-tolerance conditions.
Maintain appropriate inventory levels, monitor vendor activity and compliance with check-in policies, and support vendor check-in and stocking.
Update the back-office information board with site targets and projections.
Operate the register and other POS equipment as needed, implement merchandising standards and promotions, and change fuel prices in a timely manner.
Monitor site sales, shortages, and manpower targets, working with the Assistant Manager and Customer Service Representative to address issues.
Perform self-maintenance within approved guidelines, identify maintenance issues, and contact home office personnel in emergencies.
Recruit, interview, test, and select employees; conduct training, cross-training, and employee development; and recommend personnel actions.
Lead by example, build and develop the team, resolve conflicts, provide objective performance feedback, and recognize and reward employee excellence.
Support safety awareness and company procedures concerning safety, alcohol, and tobacco laws.
Assist the Customer Service Representative with routine problem solving and daily shift checkout balancing.
Resolve customer service issues within delegated authority, respond promptly to customer needs and complaints, and use suggestive selling to support sales targets.
Work with Customer Service Representatives to meet customer service, housekeeping, Mystery Shop, Responsible Alcohol Sales, and brand inspection targets.
Perform maintenance and cleaning duties as necessary, assist customers at the fuel island—including full-service duties for disabled customers—and operate safety and store equipment.
Remain on call 24 hours for site operations.