Store Manager

Carter's•Sarasota, FL

About The Position

The Store Manager leads the store team and serves as a primary representative of the Carter’s brand for families. The role fosters a welcoming, inclusive, and safe environment; develops employees into brand and product experts; and coaches team members to reach their potential and grow their careers. The Store Manager supports customers through important family milestones by providing helpful product guidance and a positive shopping experience. The manager oversees talent recruitment and succession planning, employee engagement and development, customer service, loyalty programs, merchandising, store operations, payroll, budgets, performance indicators, omnichannel execution, and loss prevention. The role may require lifting up to 40 pounds, frequent bending and other movement, standing or walking for extended periods, ladder use, and scheduled availability that can include days, nights, weekends, holidays, and at least two closing shifts per week.

Requirements

A positive and solutions-oriented mindset.
Effective and professional verbal and written communication skills.
Demonstrated leadership and supervisory skills, including leading, directing, and executing multiple tasks at once.
Proficient computer and technology skills, including Outlook, Excel, and web navigation.
Minimum of 3 years of retail or related management experience leading direct reports.
A high school diploma or GED.
Ability to lift 40 pounds as needed, with frequent bending, stooping, reaching, pushing, and pulling.
Ability to stand or walk for extended periods and climb up and down a ladder.
Availability that may include days, nights, weekends, and holidays as scheduled, with a minimum of two closing shifts a week.

Responsibilities

Build a talent pipeline through networking and recruiting, and develop succession plans by training and developing the team.
Foster a positive, safe, and inclusive work environment where employees collaborate and performance is recognized to increase engagement.
Grow leaders by providing direction, delegating, and investing in their development.
Create a genuine customer focus on the sales floor by leading and directing the Leader on Duty program.
Welcome customers and assist them with product styles, features, and benefits.
Build customer loyalty by directing and coaching the team on customer participation in loyalty programs, including credit.
Execute company direction on merchandising and operations, and manage payroll and budgets.
Understand and analyze key performance indicators (KPIs) and identify behaviors that drive results.
Lead and integrate an omnichannel experience, ensuring teams are trained on available tools.
Reduce loss through consistent customer service, education, and operational controls.

Benefits

Schedules designed to support work-life balance.
Health benefits and mental health benefits.
30% discount on Carter’s brands.
Referral bonuses.
Advance You Program, which helps employees earn a GED or bachelor’s degree tuition-free or learn English as a second language.
Paid time off and holidays.
Parental leave.
Adoption assistance.
Charitable matching gifts.
Professional and personal development, including development programs for growth in the current role and beyond.