Store Manager

Big O Tires•Springdale, AR

About The Position

A Big O Store Manager is responsible for managing a Big O Tire Store, including controlling costs, managing profitability, training and developing employees, maintaining the facility’s appearance, and ensuring proper operational procedures are followed. The role includes daily customer interaction, resolving complaints, filling in for store positions as needed, and consistently delivering the service standard. The Store Manager coordinates store operations across sales, office, shop, and management functions. They lead staffing and employee development, manage customer service and sales, oversee financial and inventory controls, and ensure the store and its employees comply with company policies, procedures, safety requirements, and Big O Tires standards. Employees may also be expected to perform other duties as assigned.

Requirements

Must be at least 18 years old.
Previous experience in retail, sales, or tire and automotive industries, including leadership, business management, financial, and/or mechanical experience.
Ability to obtain the state-appropriate Motor Vehicle Inspection license within one year of hire.
Ability to learn new concepts and use technical materials.
Ability to consistently operate a computer and other office productivity machinery.
Strong verbal communication skills, including the ability to speak persuasively and lead team meetings.
Ability to perform basic mathematical calculations, including arithmetic, averages, percentages, and making change.
Availability to work holidays, weekends, and after regular business hours as needed.
Ability to infrequently travel overnight.
Ability and willingness to work with hazardous materials.
Ability to consistently work in outdoor weather conditions.
Ability to safely operate automatic- and manual-transmission vehicles.
Ability and willingness to comply with Personal Protection Equipment (PPE) regulations.
Vision, hearing, speech, and ability to detect odors.
Ability to move and position oneself to retrieve products and supplies from shelves, under counters, or inventory stacks weighing up to 75 pounds.
Ability to work effectively independently and in a team environment.
Ability to prioritize and plan work activities using time efficiently.
Valid driver’s license.
Ability to speak, read, write, and understand English to communicate accurately and effectively with customers, coworkers, and supervisors.
Ability to meet company requirements, including successful pre-employment screenings.
Legal authorization to work in the United States of America.

Nice To Haves

High school diploma or GED equivalent.
Two or more years of experience in an automotive shop environment.
ASE certifications.
Ability to work at a fast pace.
Strong verbal communication skills.
Sales abilities.
Ability to prioritize and plan work activities using time efficiently.
Ability to manage multiple tasks and projects.
Ability to perform detail work accurately.

Responsibilities

Coordinate all aspects of store operations, including sales, office, shop, and management, and maintain the ability to perform all functions as needed.
Ensure the location opens and closes promptly and consistently according to store hours.
Promote sales by explaining the benefits of services and products to customers.
Perform vehicle inspections, print vehicle-owner-manual maintenance requirements, prioritize and promote needed products and services, and review work orders for accuracy.
Staff the store adequately, implement training programs, and execute company programs, policies, and procedures.
Recommend hiring, discipline, wage adjustments, and termination of assigned personnel.
Supervise employees by planning and organizing work, providing direction, training and developing staff, enforcing policies and safety requirements, monitoring productivity, conducting performance evaluations, and resolving conflict promptly.
Guide staff in resolving difficult questions and customer concerns, and handle escalated customer issues as needed.
Conduct weekly store meetings covering safety, store policies and procedures, and product information changes.
Recommend and implement merchandising, advertising, and promotions to market products effectively.
Set goals and strategies to achieve budgeted sales, gross profit, expense-control, and payroll objectives.
Review and analyze profit and loss statements, balance sheets, payroll projections, and company P-card reconciliations.
Maintain documentation for accounts payable and receivable, ensure prompt invoice payment to obtain maximum discounts, and collect past-due accounts when necessary.
Oversee daily transactions and cash handling, balance drawers, coordinate and verify bank deposits, verify and approve employee purchases, refunds, and customer-satisfaction expenditures, and process adjustments.
Maintain and safeguard company facilities and assets; receive assets and orders in the system promptly; maintain inventory through daily spot checks and monthly physical inventory; reorder as needed; and report overages or shortages.
Complete necessary reports and provide information to company personnel as directed and on time.
Maintain the internal and external appearance of the store to meet Big O Tires standards.
Review and approve employee time entries, ensuring staff follow posted schedules and clocking procedures accurately reflect hours worked.
Clean facilities, tools, and equipment, and stock shelves.
Complete daily Today’s Class Technician training and other required training on time.
Know and adhere to company and position-specific policies and procedures.
Perform other duties as assigned.