Urban Outfitters Store Manager

Urban Outfitters•Washington, DC

7d•$75,000 - $95,000•Onsite

About The Position

The Store Manager leads and drives sales through an omnichannel retail approach, creating an engaging and inspiring customer environment while developing the team and fostering a culture of excellence, creativity, collaboration, innovation, and trust. The role represents the Urban Outfitters brand and partners with store leaders to deliver compelling visual merchandising, personalized customer experiences, and effective store operations. The Store Manager builds and develops a diverse team through recruiting, onboarding, feedback, coaching, succession planning, and employee engagement. The role oversees operating procedures, scheduling and payroll accuracy and compliance, visual priorities, safety, inventory accuracy, product loss reduction, and adherence to company policies. The position also communicates store insights and customer experience feedback to the District Manager and Home Office partners.

Requirements

Passion for the Urban Outfitters brand.
At least 5 years of store leadership experience.
Proven record of hiring and developing talent.
Strong understanding of the merchant process and its impact on the business.
Experience in coaching, counseling, and conflict resolution.
Ability to work flexible hours to meet store needs, including nights, weekends, and holidays.

Responsibilities

Represent the Urban Outfitters brand and partner with the Visual Merchandising Manager and Leadership Team to create an engaging visual experience.
Lead and support the team in improving the store experience through omnichannel capabilities, merchandising, and displays.
Create a welcoming and inclusive environment and deliver exceptional, genuine, efficient, and personalized customer experiences; use customer feedback and team insights to improve interactions.
Build a succession plan and recruit and interview talent to develop and retain a diverse team.
Provide timely, specific employee feedback; support onboarding, equitable development paths, accountability, and employee engagement.
Inspire teams through empowerment, creativity, empathy, and communication tailored to individual strengths.
Oversee and collaborate with partners on daily operating procedures, staff scheduling accuracy and compliance, and payroll management.
Assess business performance and product sell-through to identify opportunities and guide the team in making strategic, creative, business-impacting decisions.
Lead effective execution of visual priorities and interpret Home Office visual direction for store structure, displays, merchandising, and outfitting.
Maintain safety standards, inventory accuracy, and product loss reduction, and uphold company policies and procedures.
Promote inclusion by representing and amplifying different voices and perspectives.
Use emotional intelligence and team insights to improve team interactions and create a consistent store environment.
Foster communication and teamwork to balance customer engagement, operational tasks, and visual priorities; ensure company information reaches all team members.
Protect development time with direct reports, set goals, and deliver feedback to support personal growth.
Communicate store and departmental insights to the District Manager and Home Office partners, and share store-specific scenarios and ideas in company and district forums.