Urban Outfitters Assistant Manager

Urban Outfitters•Austin, TX

21h

About The Position

The Assistant Manager supports the service experience, visual processes, and business operations to create an engaging and inspiring store environment and achieve store objectives. The role thinks and acts like an owner, works collaboratively with key partners, and fosters continual growth and development. The Assistant Manager represents the Urban Outfitters brand, helps deliver personalized omnichannel customer service, leads and develops the team, and supports store operations, visual standards, and profitability.

Requirements

Passion for the Urban Outfitters brand.
At least 2 years of store leadership experience.
Strong merchant skills and a history of delivering financial results.
Proven record of developing talent.
Ability to work flexible hours to meet store needs, including nights, weekends, and holidays.
Eagerness to learn and grow within the organization.

Responsibilities

Drive an engaging, efficient, and personalized service culture; use customer feedback and team insights to improve interactions.
Represent the brand and partner with the Visual Merchandising Manager to create an engaging visual experience for Urban Outfitters customers.
Deliver a seamless omnichannel shopping experience using available tools, including MPOS, POS, in-store pickup, and curbside pickup.
Lead floor service by driving engagement in each zone, communicating effectively, and guiding the team to prioritize customer experience and store objectives.
Facilitate onboarding for new hires and support team development through timely, specific feedback and accountability.
Support the Store Manager in recruiting, hiring, and retaining a diverse and engaged team; take responsibility for personal development and professional growth.
Participate in daily opening and closing office procedures and other operational tasks.
Coordinate shipment processing, restocking, and product placement while maintaining visual and display standards; ensure omnichannel orders are processed accurately and on time.
Follow safety standards, maintain inventory accuracy, reduce product loss, and uphold company policies and procedures.
Help create an inclusive environment by amplifying voices and seeking and advocating for different perspectives.
Communicate company information, product knowledge, current trends, department priorities, and brand messaging throughout the team.
Share customer experience insights and feedback with the Visual Merchandising Manager and Store Manager.
Support direct reports’ development by discussing personal growth, setting goals, and delivering feedback.