Urban Outfitters Assistant Manager

Urban Outfitters•Austin, TX

2d•$22•Onsite

About The Position

The Assistant Manager supports the service experience, visual processes, and business operations to create an engaging and inspiring Urban Outfitters store environment. The role thinks and acts like an owner, collaborates with key partners, and fosters continual growth and development. The Assistant Manager leads service on the sales floor, supports team development and store management, helps execute visual and operational standards, and contributes to an inclusive, customer-focused environment.

Requirements

Passion for the Urban Outfitters brand.
At least 2 years of store leadership experience.
Strong merchant skills and a history of delivering financial results.
Proven record of developing great talent.
Ability to work flexible hours to meet store needs, including nights, weekends, and holidays.
Eagerness to learn and grow within the organization.

Responsibilities

Drive an engaging, efficient, and personalized service culture; use Voice of Customer feedback and team insights to improve customer interactions.
Represent the brand and partner with the Visual Merchandising Manager to create an engaging visual experience for Urban Outfitters customers.
Deliver a seamless omnichannel shopping experience by understanding and using available customer-service tools, including MPOS, POS, in-store pickup, and curbside pickup.
Lead floor service by driving engagement in each zone, communicating effectively, and guiding the team to prioritize customer experience and store objectives.
Facilitate thoughtful onboarding for new hires and support continual development through timely, specific feedback and accountability.
Support the Store Manager in recruiting, hiring, and retaining a diverse, engaged team; take responsibility for personal development and professional growth.
Participate in daily opening and closing office procedures and other operational tasks.
Work with partners to execute shipment processing, restocking, and product placement while maintaining visual and display standards.
Ensure omnichannel orders are processed accurately and on time.
Follow safety standards, maintain inventory accuracy, reduce product loss, and uphold company policies and procedures to support store profitability.
Help create an inclusive environment by amplifying voices and seeking and advocating different perspectives.
Ensure important company information reaches all team members and share product knowledge, trends, department priorities, and brand messaging throughout the day.
Share customer-experience insights and feedback with the Visual Merchandising Manager and Store Manager.
Protect time for growth discussions with direct reports, set goals, provide feedback, and invest in team members’ success.