Urban Outfitters Store Manager

Urban Outfitters•Nashville, TN

1d•$66,000•Onsite

About The Position

The Store Manager leads and drives sales using an omnichannel approach to the retail experience. The role is responsible for creating an engaging and inspiring environment for customers while continually developing the team and fostering a culture of excellence, creativity, collaboration, innovation, and trust. The Store Manager represents the Urban Outfitters brand and partners with the Visual Merchandising Manager, Leadership Team, and other key partners to deliver compelling customer and visual experiences. The role oversees store operations, team development, business performance, visual execution, safety, inventory accuracy, and compliance with company policies and procedures. The manager also communicates store and customer insights to the District Manager and Home Office partners. This position is located at 405 12th Avenue S., Nashville, Tennessee, 37203. The stated starting pay is USD $66,000 per year.

Requirements

Passion for the Urban Outfitters brand.
At least 5 years of store leadership experience.
Proven record of hiring and developing talent.
Strong understanding of the merchant process and its impact on the business.
Experience in coaching, counseling, and conflict resolution.
Ability to work flexible hours to meet store needs, including nights, weekends, and holidays.

Responsibilities

Represent the brand in a manner that reflects company values and partner with the Visual Merchandising Manager and Leadership Team to create an engaging visual experience for Urban Outfitters customers.
Lead and support the team in elevating the store experience through omnichannel capabilities, merchandising, and displays.
Create a welcoming and inclusive environment and deliver genuine, personalized, efficient customer experiences; use customer feedback and team insights to improve interactions.
Build a succession plan to engage and retain a diverse team, recruit and interview candidates, and develop an external talent network.
Provide timely, specific employee feedback; support onboarding, equitable development paths, accountability, and employee engagement.
Inspire and empower teams through creativity, empathy, shared purpose, tailored communication, and leveraging individual strengths.
Oversee and collaborate with partners on daily operating procedures, including assessing staff scheduling accuracy and payroll management compliance.
Assess business performance and product sell-through to identify successes and opportunities, and guide the team in making strategic business decisions.
Lead and collaborate on timely execution of visual priorities, interpreting Home Office visual direction for store structure, displays, merchandising, and outfitting.
Maintain store safety standards, inventory accuracy, product-loss reduction, and compliance with company policies and procedures.
Promote inclusion by representing and amplifying different voices and perspectives.
Use emotional intelligence and team insights to improve interactions and maintain a consistent store environment.
Foster communication and teamwork to balance customer engagement, operational tasks, and visual priorities; ensure company information reaches all team levels.
Protect development time with direct reports, set goals, and provide feedback to support their personal growth.
Share store and departmental insights about customer experience with the District Manager and Home Office partners, and participate in company and district forums.