Store Manager - Kay Jewelers - Marketplace at Seminole Towne Center

Signet Jewelers•Sanford, FL

About The Position

The Store Manager leads the day-to-day operations of a single Kay Jewelers store, reporting to the District Manager. The role is accountable for sales, profitability, customer satisfaction, inventory control, brand representation, and the growth and development of team members. Through personal selling, leadership, and coaching, the Store Manager promotes a People First environment, inclusion, lasting customer relationships, and a best-in-class customer experience. The Store Manager communicates expectations and company strategy, coaches the team, and ensures consistent brand representation in customer interactions, store visuals, and marketing. The role analyzes performance and operational reports, identifies trends and opportunities, develops plans to achieve sales and operational goals, and collaborates with other Signet managers in the area. It also leads talent selection, onboarding, training, and ongoing development, maintains accurate team-member records, and fosters a respectful, professional workplace. The manager ensures compliance with company policies, responds to management requests and directives, maintains store cleanliness, and works to improve sales and profit margins through control of discounting, expenses, payroll, and repair departments. The schedule includes opening and closing shifts, weekdays and weekends, and additional hours during peak selling periods. Managers should aim for a five-day, 40-hour work week during non-peak periods. Regular scheduled attendance is an essential function of the job. Travel to training sessions and business meetings, including air and overnight travel, may be required.

Requirements

At least 3 years of retail sales experience, or 2 years of retail sales experience plus at least 1 year of retail management experience.
Advanced written and verbal communication skills.
Computer proficiency, including advanced proficiency in MS Office and related business, technology, and communication tools.
Strong interpersonal skills for building effective employee and customer relationships.
Advanced presentation skills for team-member training and customer presentations.
Strong problem-solving and conflict-management skills.
Ability to communicate professionally by email, social media, video conference, telephone, and text.
Ability to plan and organize tasks to meet deadlines and expectations.
Ability to work independently without immediate supervision.
Ability to set priorities, develop plans to meet goals, and delegate effectively.
Ability to understand and thoroughly explain detailed information.
Reliable and dependable.
Ability to perform regular standing, reaching, and movement between display cases while handling or feeling merchandise; sit, stoop, bend, kneel, or crouch as needed; and lift or move up to 10 pounds.
Visual acuity sufficient to discern differences in gemstone quality, with or without a jeweler’s loupe.
Availability for a schedule that regularly includes weekends, evenings, holidays, and extended hours; travel to training sessions and business meetings, including air and overnight travel, may be required.

Nice To Haves

Minimum of 2 years of college preferred.
Specialty retail or jewelry experience preferred.
Diamond Council of America (DCA) certification preferred.
Bilingual skills are a plus.

Responsibilities

Lead the day-to-day operations of a single store to achieve sales, profitability, customer satisfaction, inventory-control, brand-representation, and team-development goals.
Personally sell, lead, and coach team members to provide a best-in-class customer experience and promote a People First environment.
Communicate performance expectations, company strategy, and corporate initiatives; ensure team members understand goals and how to achieve them.
Train and coach team members to deliver exceptional customer service, resolve customer issues, follow up with customers, and compile and address customer requests.
Attain sales projections and quotas; develop strategies to maximize personal and team sales potential.
Review and analyze reports, identify trends and operational problems, and develop and implement plans to address them.
Monitor competitor marketing, merchandising, and payment programs, and inform management about changing merchandise and service needs or excesses.
Collaborate with Signet Store Managers in the same mall or vicinity to share information, resources, and objectives.
Select, onboard, develop, and coach talent in store operations, sales, customer service, product knowledge, inventory control, and visual merchandising.
Set goals and monitor individual and team performance; maintain open communication and encourage participation and idea sharing.
Maintain accurate team-member data in company systems so team members receive eligible Total Rewards.
Establish a positive and professional workplace where team members, guests, and vendors are treated respectfully and valued.
Respond promptly and accurately to management directives, merchandise-transfer requests, inventories, and requests for information.
Maintain store neatness and cleanliness, represent the store banner, and comply with company policies and practices.
Improve sales performance and profit margins by controlling discounting, expenses, payroll, and repair departments.
Work a schedule that supports store operations, including opening and closing shifts, weekdays, weekends, and increased hours during peak selling periods.
Perform additional duties and projects as assigned and maintain consistent, regular scheduled attendance.