Store Manager - Kay Jewelers - Town Center at Aurora

KAY•Aurora, CO

3d•Onsite

About The Position

The Store Manager leads the day-to-day operations of a single Kay Jewelers store, reporting to the District Manager. The role is accountable for sales, profitability, customer satisfaction, inventory control, brand representation, and team-member growth and development. Through personal selling, leadership, and coaching, the Store Manager fosters a People First environment that promotes diversity and inclusion, builds long-term customer relationships, and delivers a high-quality customer experience. The Store Manager communicates performance expectations and company initiatives, develops strategies to achieve sales goals, reviews reports and store operations to identify opportunities, and coaches staff to improve results. The role leads talent selection, onboarding, training, and ongoing development; supports respectful and inclusive interactions with team members, guests, and vendors; and ensures compliance with company policies and practices. The manager also maintains the store’s appearance, controls expenses and discounting, and responds to management directives and operational requests. The schedule is based on store operating needs and includes opening and closing shifts, weekdays and weekends, and increased hours during peak selling periods. During non-peak periods, the manager should aim for a five-day, 40-hour workweek. Regular attendance is an essential function. Travel to training sessions and business meetings, including air and overnight travel, may be required.

Requirements

At least 3 years of retail sales experience, or 2 years of retail sales experience plus at least 1 year of retail management experience.
Advanced written and verbal communication skills.
Computer proficiency, including advanced proficiency in MS Office and related business, technology, and communication tools.
Strong interpersonal skills to build effective employee and customer relationships.
Advanced presentation skills for team-member training and customer presentations.
Strong problem-solving and conflict-management skills.
Ability to communicate professionally through email, social media, video conference, telephone, and text.
Ability to plan and organize tasks, meet deadlines and expectations, set priorities, develop plans, and delegate effectively.
Ability to work independently without immediate supervision and to understand and thoroughly explain detailed information.
Reliable and dependable.
Ability to communicate with and comprehend others; stand, reach, and move between display cases to handle merchandise; and sit, stoop, bend, kneel, or crouch as needed.
Ability to lift and/or move up to 10 pounds.
Visual acuity sufficient to discern differences in gemstone quality, with or without a jeweler’s loupe.
Availability for a schedule that regularly includes weekends, evenings, holidays, and extended hours.
Ability to travel to training sessions and business meetings, potentially by air and overnight.

Nice To Haves

At least 2 years of college preferred.
Specialty retail or jewelry experience preferred.
Diamond Council of America (DCA) certification preferred.
Bilingual skills are a plus.

Responsibilities

Lead the day-to-day operations of a single store to achieve sales, profitability, customer satisfaction, inventory control, brand representation, and team development goals.
Set and communicate performance expectations and explain how individual performance contributes to company success.
Coach and develop staff in brand representation, store visuals, marketing execution, operations, sales techniques, customer service, product knowledge, inventory control, and visual merchandising.
Deliver an exceptional customer experience through training, outreach, clear expectations, follow-up, and support in resolving customer issues.
Compile and follow up on customer requests.
Attain company sales projections and quotas, developing strategies to maximize personal and team sales potential.
Review reports and observe store operations to identify strengths, trends, opportunities, and root causes of operational problems; develop plans and coach staff to address them.
Monitor competitors’ marketing, merchandising, and payment programs, and communicate changing merchandise or service needs to management.
Implement initiatives intended to change behaviors and improve results.
Collaborate with other Signet Store Managers in the area to share information, use resources efficiently, and achieve shared objectives.
Select talent and provide onboarding, coaching, and ongoing development; set goals and monitor performance and progress.
Maintain open communication with team members and management, encourage participation and idea sharing, and maintain accurate team-member data in company records.
Establish a positive and professional work atmosphere in which team members, guests, and vendors are respected and valued.
Respond promptly and accurately to management directives and requests concerning merchandise transfers, inventories, and information.
Maintain the neatness and cleanliness of the store and ensure compliance with company policies and practices.
Improve sales performance and profit margins by controlling discounting, expenses, payroll, and repair departments.
Work a schedule that supports store operations, sales requirements, customer traffic, coverage, and time to coach and develop the team; work additional hours during peak selling periods.
Perform additional duties and projects as assigned and maintain consistent, regular scheduled attendance.