Store Manager - Kay Jewelers - Dulles Town Center

Signet Jewelers•Dulles, VA

3d•$50,000 - $67,800

About The Position

The Store Manager leads the day-to-day operations of a single Kay Jewelers store and reports to the District Manager. The role is accountable for sales, profitability, customer satisfaction, inventory control, brand representation, and the growth and development of team members. Through personal selling, leadership, and coaching, the Store Manager fosters a People First environment that promotes diversity and inclusion, builds lasting customer relationships, and delivers a best-in-class customer experience. The Store Manager sets and communicates performance expectations, coaches staff on brand standards and customer interactions, and implements corporate initiatives. The role oversees customer service and outreach, sales performance, operational analysis, staffing and talent development, inventory and visual merchandising, store presentation, and compliance with company policies. The manager also collaborates with other Signet store managers in the area and keeps management informed about competitors, merchandise, and service needs. The schedule is designed around store operating hours and business needs, including a combination of opening and closing shifts, weekdays and weekends. During non-peak periods, managers should aim for a five-day, 40-hour work week; hours increase during peak selling periods. Regular attendance is an essential function. Travel to training sessions and business meetings, including air and overnight travel, may be required.

Requirements

At least 3 years of retail sales experience, or 2 years of retail sales experience plus at least 1 year of retail management experience.
Advanced written and verbal communication skills.
Proficiency with computers, including advanced proficiency in MS Office and related business, technology, and communication tools.
Strong interpersonal skills to build effective employee and customer relationships.
Advanced presentation skills for team member training and customer presentations.
Strong problem-solving and conflict-management skills.
Ability to communicate professionally through email, social media, video conference, telephone, and text.
Ability to plan and organize tasks to meet deadlines and expectations.
Ability to work independently without immediate supervision.
Ability to set priorities, develop plans to meet goals, and delegate effectively.
Ability to understand and thoroughly explain detailed information.
Reliable and dependable.
Ability to stand, reach with hands and arms, move between display cases, and handle or feel merchandise; also sit, stoop, bend, kneel, or crouch as needed.
Ability to lift and/or move up to 10 pounds.
Visual acuity sufficient to discern differences in gemstone quality, with or without a jeweler’s loupe.
Ability to work weekends, evenings, holidays, and extended hours as part of the regular workweek.
Travel to training sessions and business meetings, including air and overnight travel, may be required.

Nice To Haves

Minimum of 2 years of college preferred.
Specialty retail or jewelry experience preferred.
Diamond Council of America (DCA) certification preferred.
Bilingual skills are a plus.

Responsibilities

Lead the day-to-day operations of a single store to achieve sales, profitability, customer satisfaction, inventory control, brand representation, and team development goals.
Deliver an exceptional customer experience through personal selling, staff training, customer outreach, communication, follow-up, and clear expectations.
Coach team members to resolve customer issues within established parameters and follow up on customer requests.
Attain company sales projections and quotas and develop strategies to maximize personal and team sales potential.
Review and analyze reports, identify trends and operational issues, and develop plans and coaching to address them.
Monitor competitors’ marketing, merchandising, and payment programs and inform management about merchandise and service needs or excesses.
Implement corporate initiatives and plans, and collaborate with nearby Signet store managers on shared objectives and efficient use of resources.
Select, onboard, coach, and develop talent in operations, sales techniques, customer service, product knowledge, inventory control, and visual merchandising.
Set performance expectations and actionable goals, monitor progress, maintain open communication, and encourage team participation and idea sharing.
Maintain accurate team member data in system records so team members receive eligible Total Rewards.
Establish a respectful, professional, inclusive work atmosphere for team members, guests, and vendors.
Respond promptly and accurately to management directives, merchandise transfer requests, inventory requests, and requests for information.
Maintain the neatness and cleanliness of the store and ensure compliance with company policies and practices.
Increase profit margins through control of discounting, expenses, payroll, and repair departments.
Work a schedule that supports store operations, sales, customer traffic, store coverage, and coaching and development needs, including opening and closing shifts.
Perform additional duties and projects as assigned and maintain consistent, regular scheduled attendance.