Store Manager - Kay Jewelers - Dulles Town Center

KAY•Dulles, VA

2d•Onsite

About The Position

The Store Manager leads the day-to-day operations of a single Kay Jewelers store, reporting to the District Manager. The role is accountable for sales, profitability, customer satisfaction, inventory control, brand representation, and team-member growth and development. Through personal selling, leadership, and coaching, the Store Manager fosters a People First environment that promotes diversity and inclusion, builds lasting customer relationships, and delivers a best-in-class customer experience. The Store Manager communicates expectations and company strategy, coaches staff, and ensures consistent brand representation and execution of store visuals and marketing. The role develops sales strategies, analyzes reports and store operations, identifies trends and improvement opportunities, and implements plans to achieve results. It also hires and develops talent, supports onboarding and ongoing training, maintains open communication, and ensures respectful treatment of team members, guests, and vendors. The position requires a schedule that includes opening and closing shifts, weekdays and weekends, and additional hours during peak selling periods. During non-peak periods, managers should aim for a five-day, 40-hour work week. Consistent regular scheduled attendance is an essential function. Travel to training sessions and business meetings, including air travel and overnight travel, may be required.

Requirements

At least 3 years of retail sales experience, or 2 years of retail sales experience plus at least 1 year of retail management experience.
Advanced written and verbal communication skills.
Computer proficiency, including advanced proficiency in MS Office and related business, technology, and communication tools.
Strong interpersonal skills to build effective employee and customer relationships.
Advanced presentation skills for team-member training and customer presentations.
Strong problem-solving and conflict-management skills.
Ability to communicate professionally by email, social media, video conference, telephone, and text.
Ability to plan and organize tasks, meet deadlines, set priorities, develop plans, and delegate effectively.
Ability to understand and explain detailed information.
Ability to work independently without immediate supervision.
Reliability and dependability.
Ability to stand, reach, move between display cases, and handle or feel merchandise; to sit, stoop, bend, kneel, or crouch as needed; and to lift or move up to 10 pounds.
Visual acuity sufficient to discern differences in gemstone quality, with or without a jeweler’s loupe.
Ability to travel to training sessions and business meetings, potentially including air and overnight travel.

Nice To Haves

At least 2 years of college preferred.
Specialty retail or jewelry experience preferred.
Diamond Council of America (DCA) certification preferred.
Bilingual skills are a plus.

Responsibilities

Lead the day-to-day operations of a single store to achieve sales, profitability, customer satisfaction, inventory-control, brand-representation, and team-development goals.
Personally sell and coach team members to maximize individual and store sales results.
Communicate performance expectations, company strategies, corporate initiatives, and actionable goals to team members.
Train and coach staff to deliver exceptional customer experiences, resolve customer issues, follow up on customer requests, and conduct customer outreach.
Analyze sales and operational reports, identify trends and root causes of problems, and develop and implement plans for improvement.
Monitor competitors’ marketing, merchandising, and payment programs and inform management of changing merchandise or service needs and excesses.
Hire, onboard, develop, and monitor the performance of store talent, including training in operations, sales, customer service, product knowledge, inventory control, and visual merchandising.
Maintain open communication with team members and management and encourage participation and idea sharing.
Maintain accurate team-member data in system records to support eligible Total Rewards.
Promote a positive, professional, inclusive workplace where team members, guests, and vendors are treated with respect.
Respond promptly and accurately to management directives, merchandise transfer requests, inventories, and information requests.
Maintain store neatness and cleanliness and ensure compliance with company policies and practices.
Control discounting, expenses, payroll, and repair departments to improve sales performance and profit margins.
Collaborate with other Signet Store Managers in the area to share information, resources, and objectives.
Work a schedule that supports store operations, including opening and closing shifts, weekdays, weekends, holidays, and extended hours as needed.
Perform additional duties and projects as assigned.