Store Manager - Kay Jewelers - Town Center at Aurora

Signet Jewelers•Aurora, CO

4d•$24 - $36

About The Position

The Store Manager leads the day-to-day operations of a single Kay Jewelers store and reports to the District Manager. The role is accountable for sales, profitability, customer satisfaction, inventory control, brand representation, and team member growth and development. Through personal selling, leadership, and coaching, the Store Manager fosters a People First environment that promotes diversity and inclusion, builds lasting customer relationships, and delivers a best-in-class customer experience. The Store Manager communicates expectations and company strategy, develops employees, and ensures consistent representation of the brand in customer interactions and store presentation. The role identifies business trends and operational opportunities, analyzes reports, implements plans to improve results, and collaborates with other Signet Store Managers. It also oversees talent selection, onboarding, coaching, performance management, accurate team member records, customer issue resolution, and compliance with company policies and practices. The schedule is based on store needs and includes opening and closing shifts, weekdays, weekends, and increased hours during peak selling periods. Managers should aim for a five-day, 40-hour work week during non-peak periods. The position includes regular standing, reaching, and moving around display cases, as well as handling merchandise and lifting up to 10 pounds. Travel to training sessions and business meetings, including air and overnight travel, may be required. Base pay is $24.04–$36.00, plus commission on sales. Final pay is determined based on experience and qualifications.

Requirements

At least 3 years of retail sales experience, or 2 years of retail sales experience plus at least 1 year of retail management experience.
Advanced written and verbal communication skills.
Proficiency with computers, including advanced proficiency in MS Office and related business, technology, and communication tools.
Strong interpersonal skills to build effective employee and customer relationships.
Advanced presentation skills for team training and customer presentations.
Strong problem-solving and conflict-management skills.
Ability to communicate professionally by email, social media, video conference, telephone, and text.
Ability to plan and organize tasks to meet deadlines and expectations.
Ability to work independently without immediate supervision.
Ability to set priorities, develop plans to meet goals, and delegate effectively.
Ability to understand and thoroughly explain detailed information.
Reliable and dependable.
Ability to stand, reach, move between display cases, handle merchandise, and sit, stoop, bend, kneel, or crouch as needed.
Ability to lift and/or move up to 10 pounds.
Visual acuity sufficient to discern differences in gemstone quality, with or without a jeweler’s loupe.
Ability to work weekends, evenings, holidays, and extended hours.
Consistent regular scheduled attendance.

Nice To Haves

At least 2 years of college.
Specialty retail or jewelry experience.
Diamond Council of America (DCA) certification.
Bilingual skills.

Responsibilities

Lead daily operations of a single store to achieve sales, profitability, customer satisfaction, inventory control, brand representation, and team development goals.
Personally sell, lead, and coach the team to deliver a best-in-class customer experience and build lasting customer relationships.
Communicate performance expectations, company strategy, corporate initiatives, and actionable goals to team members.
Train and coach team members on operations, sales techniques, customer service, product knowledge, inventory control, and visual merchandising.
Ensure customers receive exceptional service through training, outreach, follow-up, and clear expectations; empower staff to resolve issues within established parameters.
Compile and follow up on customer requests.
Meet sales projections and quotas, develop strategies to maximize personal and team sales, and improve profit margins by controlling discounting, expenses, payroll, and repair departments.
Review and analyze reports, identify trends and operational problems, and develop and implement plans to address opportunities and issues.
Monitor competitors’ marketing, merchandising, and payment programs and advise management about changing merchandise and service needs or excesses.
Collaborate with other Signet Store Managers in the area to support communication, resource use, and shared objectives.
Select and develop talent, provide onboarding and ongoing coaching, and monitor performance against desired behaviors and goals.
Maintain open communication with team members and management and encourage participation and idea sharing.
Maintain accurate team member data in system records so team members receive eligible Total Rewards.
Establish a positive, professional, inclusive work atmosphere and ensure team members, guests, and vendors are treated with respect.
Respond promptly and accurately to management directives and requests concerning merchandise transfers, inventories, and information.
Maintain store cleanliness and presentation and comply with company policies and practices.
Work a schedule that supports store operations, including opening and closing shifts, weekdays, weekends, and increased hours during peak selling periods.
Perform additional duties and projects as assigned and maintain consistent, regular scheduled attendance.