Store Manager - Kay Jewelers - Marketplace at Seminole Towne Center

KAY•Sanford, FL

About The Position

The Store Manager leads the day-to-day operations of a single Kay Jewelers store, reporting to the District Manager. The role is accountable for sales, profitability, customer satisfaction, inventory control, brand representation, and team member growth and development. Through personal selling, leadership, and coaching, the Store Manager fosters a People First environment that promotes diversity and inclusion, builds lasting customer relationships, and delivers a best-in-class customer experience. The Store Manager communicates performance expectations and company initiatives, coaches staff, and ensures consistent brand representation in customer interactions and store visuals. The manager analyzes results and operational reports, identifies opportunities and problems, develops plans to improve performance, and collaborates with other Signet managers in the area. The role also recruits and develops talent, supports onboarding and ongoing training, maintains open communication, and promotes a respectful and inclusive workplace. The manager ensures compliance with company policies, responds to management requests, maintains the store’s cleanliness and presentation, and improves sales and profit margins by managing discounting, expenses, payroll, and repair departments. The position requires a schedule that includes opening and closing shifts, weekdays and weekends, evenings, holidays, and extended hours as business needs require. Managers should aim for a five-day, 40-hour week during non-peak periods; hours increase during peak selling periods. Travel to training sessions and business meetings, including air and overnight travel, may be required.

Requirements

At least 3 years of retail sales experience, or 2 years of retail sales experience plus at least 1 year of retail management experience.
Advanced written and verbal communication skills.
Computer proficiency, including advanced proficiency in MS Office and related business, technology, and communication tools.
Strong interpersonal skills to build effective employee and customer relationships.
Advanced presentation skills for team member training and customer presentations.
Strong problem-solving and conflict-management skills.
Ability to communicate professionally by email, social media, video conference, telephone, and text.
Ability to plan and organize tasks to meet deadlines and expectations.
Ability to work independently without immediate supervision.
Ability to set priorities, develop plans to meet goals, and delegate effectively.
Ability to understand and thoroughly explain detailed information.
Reliable and dependable.
Ability to regularly communicate with and comprehend others; stand, reach with hands and arms, and move between display cases to handle or feel merchandise; and sit, stoop, bend, kneel, or crouch as needed.
Ability to lift and/or move up to 10 pounds.
Visual acuity sufficient to discern differences in gemstone quality, with or without a jeweler’s loupe.
Availability for a schedule that regularly includes weekends, evenings, holidays, and extended hours.

Nice To Haves

At least 2 years of college.
Specialty retail or jewelry experience.
Diamond Council of America (DCA) certification.
Bilingual skills.

Responsibilities

Lead the day-to-day operations of a single store and achieve sales, profitability, customer satisfaction, inventory control, brand representation, and team development goals.
Personally sell, lead, and coach team members to maximize store results and deliver a best-in-class customer experience.
Communicate performance expectations, corporate initiatives, and the impact of team performance on company success.
Train and coach team members to represent the brand consistently in customer interactions, store visuals, and marketing execution.
Ensure team members and the manager deliver exceptional customer experiences through training, customer outreach, communication, clear expectations, follow-up, and resolution of customer issues.
Compile and follow up on customer requests.
Attain company sales projections and quotas, and develop strategies to maximize individual and team sales potential.
Observe store operations, analyze reports, identify successes, trends, root causes, and opportunities for improvement, and develop plans to address issues.
Monitor competitor marketing, merchandising, and payment programs, and inform management about changing merchandise and service needs or excesses.
Collaborate with Signet managers in the same mall or area to support communication, resource sharing, and shared objectives.
Select, onboard, coach, and develop talent in operations, sales techniques, customer service, product knowledge, inventory control, and visual merchandising.
Set actionable goals and monitor team member progress and performance against expectations.
Maintain open communication with team members and management and encourage participation and idea sharing.
Maintain accurate team member data in system records so team members receive eligible Total Rewards.
Establish a positive, professional, inclusive workplace in which team members, guests, and vendors are treated with respect.
Respond promptly and accurately to management directives, merchandise transfer requests, inventories, and information requests.
Maintain the neatness and cleanliness of the store and comply with company policies and practices.
Improve sales performance and profit margins by controlling discounting, expenses, payroll, and repair departments.
Work a schedule that supports store operations, including opening and closing shifts, weekdays, weekends, evenings, holidays, and extended hours as needed.
Perform additional duties and projects as assigned and maintain regular scheduled attendance.
Travel to training sessions and business meetings, potentially including air and overnight travel.