Store Manager

Royal Farms•Baltimore, MD

13d

About The Position

The Store Manager oversees the daily operations of a Royal Farms store and leads store employees in delivering an exceptional customer experience. The role contributes to company success by creating a positive store environment, ensuring operational excellence, and maintaining a strong focus on customer satisfaction. The Store Manager exercises independent judgment and discretion in managing staffing, financial performance, safety, and product quality, and is accountable for the store’s business needs and results. The Store Manager leads customer service and community engagement, recruits and develops the team, oversees daily operations and compliance, and analyzes business performance to improve sales, profitability, and efficiency. The position supervises all store employees and supports a 24/7/365 business model. The anticipated workweek is approximately 50 hours, though actual hours may vary based on business needs and performance. The role requires open availability, local business travel, completion of leadership classroom training in Baltimore, MD or Laurel, DE, and wearing slip-resistant shoes while on duty.

Requirements

Must be at least 18 years old.
Must have a high school diploma or GED.
Must have at least 2 years of fast food or retail management experience with full operational accountability, including staffing, financial performance, and overall store results.
Must consistently demonstrate strong leadership skills.
Must have strong written, verbal, and interpersonal communication skills.
Must have strong supervisory and organizational skills.
Must be able to use basic business math, accounting, and computer skills, and demonstrate strong analytical and decision-making abilities.
Must have open availability to support business needs, including possible weekends, holidays, overnights, and other non-traditional hours.
Must be able to stand, walk, bend, reach, and lift up to 50 lbs throughout the shift.
Must be able to perform repetitive physical tasks such as squatting, stooping, and crouching for extended periods.
Must be able to work in a fast-paced environment while managing multiple priorities and leading a team.
Must be comfortable using business software and store technology, including back-office tools, registers, and handheld devices.
Must obtain an ANSI-approved Food Safety Manager Certification within required timeframes and maintain it thereafter.
Must successfully complete the required leadership classroom training curriculum at the designated training center in Baltimore, MD or Laurel, DE.
Must be able to travel locally for business needs, including meetings, training, or temporary store assignments.
Must wear slip-resistant shoes while on duty.
Must maintain reliable transportation and consistent, on-time attendance.

Nice To Haves

An associate’s (2-year) college degree or higher.
A current ANSI-approved Food Safety Manager Certification.

Responsibilities

Ensure customers receive an outstanding experience and maintain high customer-service standards throughout the store.
Lead and develop the retail team, holding associates accountable for service, performance, and customer engagement.
Build relationships with the local community through outreach, events, and active engagement.
Oversee execution of Royal Farms marketing programs, promotions, and customer-facing initiatives.
Recruit, onboard, train, coach, evaluate, schedule, and develop associates and managers; exercise discretion in hiring, promotions, and staffing decisions.
Assess store operations, business indicators, and team performance, and implement corrective or strategic actions as needed.
Develop the management team through succession planning and internal promotion strategies.
Lead team meetings and briefings that promote communication, feedback, accountability, and continuous improvement.
Recognize and reward employees who uphold company standards and values, and make decisions about advancement opportunities.
Ensure compliance with wage and hour laws for nonexempt associates and minors.
Resolve employee relations matters fairly while balancing associate needs and business objectives.
Enforce Royal Farms rules, policies, procedures, and systems across the store.
Maintain standards for cleanliness, food safety and quality, merchandising, and just-in-time replenishment.
Monitor operational processes and results, identify opportunities and issues, and take action to improve profitability and efficiency.
Maintain compliance in people, safety, assets, and cash management, and address violations or concerns.
Ensure company procedures are followed when checking in internal and external vendors.
Lead safety, loss prevention, and operational compliance initiatives.
Analyze store performance, operational metrics, and business indicators to identify trends, challenges, and opportunities.
Make proactive decisions and provide clear direction to drive sales, profitability, and operational efficiency.
Communicate with associates, management, and district leadership to align priorities, initiatives, and performance expectations.
Provide actionable insights and strategic recommendations to improve store results and support company objectives.
Follow Royal Farms safety, security, and operational procedures in SOPs and training materials.
Uphold the company’s mission, core values, and brand standards.
Perform other projects and duties as assigned.
Supervise all store employees.