Store Manager Unassigned

Walgreens•Macomb, MI

6d•$27 - $49

About The Position

The Store Manager Unassigned role is an accelerated development position designed to prepare the employee for a Store Manager assignment. The employee learns Walgreens’ operations and ways of working to lead full-store operations across the front end and pharmacy, completing the development track and required certifications within the specified timeframe. Under the direction of a Store Manager, the employee oversees store operations and supports the Store Manager by shadowing and assisting throughout the learning journey. The role includes classroom, online, and on-the-job training; assigned rotations at other area stores; and individual development plans. The employee builds proficiency in customer experience, store and pharmacy operations, business performance and planning, people management, and communications. The employee is expected to pursue any pharmacy technician registration or licensure required by state law and PTCB certification when required by the state. The position requires a flexible schedule, including extended days, evenings, and weekends, and willingness to accept a Store Manager assignment if offered and to transfer to other Walgreens retail assets within the same hiring area. The posted current hourly pay range is $27.16 to $48.56; the actual rate depends on factors including geography, skills, education, and experience. The role remains open until filled.

Requirements

Bachelor’s degree and 3 years of retail management experience, or a high school diploma/GED and 5 years of retail management experience.
Fluent in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including extended days, evenings, and weekends.
Willingness to accept assignment into a Store Manager position if offered.
Willingness to transfer to other Walgreens retail assets within the same hiring area.

Nice To Haves

PTCB Certification.
Bachelor’s degree.
Managerial experience with another employer in a retail store or hospitality manager or assistant manager role, including people leadership, business management, and customer-facing experience.

Responsibilities

Complete the accelerated Store Manager development program, including required certifications, classroom learning, online training, on-the-job training, rotations, and assigned learning objectives.
Follow individual development plans and participate in ongoing development conversations with the Store Manager and District Manager; demonstrate readiness and proficiency to the Regional Vice President.
Develop knowledge of Walgreens retail, pharmacy, management, compliance standard operating procedures, and computer, technology, and software systems.
Obtain pharmacy technician registration or licensure as required by state law and pursue PTCB certification when required by the state.
Engage customers and patients, assist with products and services, resolve complaints, answer questions, and model customer service best practices.
Monitor customer service, coach and train team members, develop improvement plans, and support the Store Manager in analyzing customer feedback and service metrics.
Shadow the Store Manager and gain proficiency supervising store operations and team members, including opening, closing, shift changes, and task delegation.
Supervise merchandising activities such as sets, resets, revisions, displays, promotional space, pricing, signage, and seasonal merchandise.
Support asset protection, monitor loss prevention programs and electronic surveillance, and maintain price accuracy through reports and audits.
Analyze inventory trends and supervise inventory processes, including receiving, counting, ordering, pricing, returning, stocking, and transferring merchandise in the front end and pharmacy.
Supervise assigned-location operations in compliance with applicable laws and regulations, including those governing alcohol, tobacco, fresh food, and pharmacy products.
Promote the safety and well-being of team members and effectively use the Security Operations Center.
Comply with company policies and procedures and maintain respectful relationships with coworkers and business partners.
Complete special assignments and other tasks, including assisting team members as needed.
Analyze store and pharmacy financial and performance data; develop action plans to increase sales, control costs, improve results, and reduce loss.
Review daily performance indicators and weekly operational metrics, and discuss plans to improve results with the Store Manager and District Manager.
Work with the Pharmacy Manager and/or Pharmacy Operations Manager to analyze pharmacy performance and enhance results.
Work with the Store Manager to understand inventory metrics and processes; learn to grow front-end and pharmacy business through Support Center initiatives, community outreach, and retail partnerships.
Learn and support people-management activities, including coaching, training, use of HR systems, performance conversations, discipline, and performance improvement plans.
Become familiar with policies and laws related to team-member selection, recruitment, record retention, and training.
Support the Store Manager in using team members’ strengths and skills to increase engagement, overcome challenges, solve problems, and adapt to change.
Attend critical communication sessions and learn practices for giving and receiving feedback, soliciting input, answering questions, and maintaining open communication.
Assist the Store Manager and/or District Manager with planning and attending community events and gain experience facilitating discussions about operational and engagement metrics.