Store Manager - Kay Jewelers - Haute City Center

KAY•Terre Haute, IN

2d•Onsite

About The Position

The Store Manager leads the day-to-day operations of a single Kay Jewelers store, reporting to the District Manager. The role is accountable for sales, profitability, customer satisfaction, inventory control, brand representation, and team member growth and development. Through personal selling, leadership, and coaching, the Store Manager creates a People First environment that promotes diversity and inclusion, builds lasting customer relationships, and delivers a best-in-class customer experience. The Store Manager communicates performance expectations and corporate initiatives, develops staff, and ensures consistent representation of the brand in customer interactions, store visuals, and marketing. The role analyzes reports and store operations, identifies trends and opportunities, develops plans to address issues, and keeps management informed about competitors and changing merchandise or service needs. The manager is also responsible for staffing and talent development, customer outreach and issue resolution, accurate team member records, policy compliance, store cleanliness, and controlling discounting, expenses, payroll, and repair departments to support sales and profit goals. The schedule is based on business needs and typically aims for a five-day, 40-hour work week during non-peak periods, with a mix of opening and closing shifts and weekday and weekend work. Hours increase during peak selling periods. Regular attendance is an essential function. Travel to training sessions and business meetings, including air and overnight travel, may be required.

Requirements

At least 3 years of retail sales experience, or 2 years of retail sales experience plus at least 1 year of retail management experience.
Advanced written and verbal communication skills.
Proficiency with computers, including advanced proficiency in MS Office and related business, technology, and communication tools.
Strong interpersonal skills for building effective employee and customer relationships.
Advanced presentation skills for team member training and customer presentations.
Strong problem-solving and conflict-management skills.
Ability to communicate professionally through email, social media, video conference, telephone, and text.
Ability to plan and organize tasks to meet deadlines and expectations.
Ability to work independently without immediate supervision.
Ability to set priorities, develop plans to meet goals, and delegate effectively.
Ability to understand and thoroughly explain detailed information.
Reliability and dependability.
Ability to communicate with and comprehend others; stand, reach, and move between display cases; handle or feel merchandise; sit, stoop, bend, kneel, or crouch as needed; and lift or move up to 10 pounds.
Visual acuity sufficient to discern differences in gemstone quality, with or without a jeweler’s loupe.
Ability to work regularly scheduled weekends, evenings, holidays, and extended hours.
Travel to training sessions and business meetings, including air and overnight travel, may be required.

Nice To Haves

At least 2 years of college preferred.
Specialty retail or jewelry experience preferred.
Diamond Council of America (DCA) certification preferred.
Bilingual skills are a plus.

Responsibilities

Lead day-to-day operations of a single store and achieve sales, profitability, customer satisfaction, inventory control, brand representation, and team development goals.
Use personal selling, leadership, and coaching to foster a People First environment and deliver an exceptional customer experience.
Communicate performance expectations, corporate initiatives, brand image, and plans to achieve store goals.
Train, coach, and develop staff in operations, sales techniques, customer service, product knowledge, inventory control, and visual merchandising.
Ensure team members provide exceptional customer service through training, outreach, communication, follow-up, and resolution of customer issues.
Attain sales projections and quotas and develop strategies to maximize personal and team sales potential.
Review reports and store operations, identify trends and root causes of problems, and develop improvement plans.
Monitor competitors’ marketing, merchandising, and payment programs and advise management about changing merchandise and service needs.
Collaborate with other Signet store managers in the area to share information, resources, and objectives.
Select and develop talent, provide onboarding, set actionable goals, and monitor performance and progress.
Maintain open communication and encourage team member participation and idea sharing.
Maintain accurate team member data in system records so eligible Total Rewards can be provided.
Establish a respectful, professional, inclusive work atmosphere for team members, guests, and vendors.
Respond promptly and accurately to management directives, merchandise transfers, inventories, and information requests.
Maintain store neatness and cleanliness and comply with company policies and practices.
Increase profit margins by controlling discounting, expenses, payroll, and repair departments.
Work a schedule that supports store operations, including opening and closing shifts, weekdays, weekends, holidays, and peak selling periods.
Perform additional duties and projects as assigned.