Store Manager - Kay Jewelers - Haute City Center

Signet Jewelers•Terre Haute, IN

4d•Onsite

About The Position

The Store Manager leads the day-to-day operations of a single Kay Jewelers store and reports to the District Manager. The role is accountable for sales, profitability, customer satisfaction, inventory control, brand representation, and team member growth and development. Through personal selling, leadership, and coaching, the Store Manager fosters a People First environment that promotes diversity and inclusion, builds lasting customer relationships, and delivers a best-in-class customer experience. The Store Manager communicates performance expectations and corporate initiatives, coaches staff on brand representation and store execution, and leads plans to achieve business goals. The role manages customer experience and outreach, analyzes sales and operational reports, identifies opportunities and problems, and develops strategies to improve results. The Store Manager also selects, onboards, coaches, and develops employees; maintains accurate team member records; ensures compliance with company policies; and maintains the store’s appearance and operational standards. The schedule should support effective store operations and include opening and closing shifts, weekdays and weekends as business needs require. Managers should aim for a five-day, 40-hour work week during non-peak periods; hours increase during peak selling periods. Regular workweeks include weekends, evenings, holidays, and extended hours. Travel to training sessions and business meetings, including air and overnight travel, may be required.

Requirements

At least 3 years of retail sales experience, or 2 years of retail sales experience plus at least 1 year of retail management experience.
Advanced written and verbal communication skills.
Computer proficiency, including advanced proficiency in MS Office and related business, technology, and communication tools.
Strong interpersonal skills for building effective employee and customer relationships.
Advanced presentation skills for team member training and customer presentations.
Strong problem-solving and conflict-management skills.
Ability to communicate professionally by email, social media, video conference, telephone, and text.
Ability to plan and organize tasks, meet deadlines, work independently, set priorities, develop plans, and delegate effectively.
Ability to understand and thoroughly explain detailed information.
Reliable and dependable.
Ability to stand, reach, move between display cases, and handle or feel merchandise; sit, stoop, bend, kneel, or crouch as needed; and lift or move up to 10 pounds.
Visual acuity sufficient to discern differences in gemstone quality, with or without a jeweler’s loupe.
Ability to work weekends, evenings, holidays, and extended hours, and travel to training sessions and business meetings, including air and overnight travel, if required.

Nice To Haves

At least 2 years of college.
Specialty retail or jewelry experience.
Diamond Council of America (DCA) certification.
Bilingual skills.

Responsibilities

Lead daily operations of a single store to achieve sales, profitability, customer satisfaction, inventory control, brand representation, and team development objectives.
Deliver exceptional customer experiences through personal selling, team training, customer outreach, communication, clear expectations, follow-up, and resolution of customer issues.
Communicate performance expectations, corporate initiatives, and company strategy; coach staff on brand image, customer interactions, store visuals, and marketing execution.
Attain company sales projections and quotas, develop strategies to maximize personal and team sales, and improve profit margins by controlling discounting, expenses, payroll, and repair departments.
Review and analyze reports; identify trends, strengths, operational problems, and opportunities; develop plans and coach staff to address issues.
Monitor competitors’ marketing, merchandising, and payment programs and advise management about changing merchandise and service needs or excesses.
Collaborate with other Signet Store Managers in the mall or vicinity to share information, resources, and objectives.
Select, onboard, coach, and develop talent in operations, sales techniques, customer service, product knowledge, inventory control, and visual merchandising.
Set goals and monitor team performance, encourage communication and idea sharing, and maintain accurate team member data in system records.
Establish a professional, respectful, inclusive work atmosphere for team members, guests, and vendors.
Respond promptly and accurately to management directives, merchandise transfers, inventories, and information requests.
Maintain store neatness and cleanliness and ensure compliance with company policies and practices.
Schedule work to meet operating hours, sales needs, customer traffic, store coverage, and team coaching and development needs, including opening and closing shifts.
Perform additional duties and projects as assigned and maintain consistent, regular scheduled attendance.